Field Deployment Engineer, Counter-UAS

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee comprehensive deployments as the main post-sale liaison, encompassing pre-deployment planning, hardware logistics, stakeholder alignment, on-site assistance, and go-live facilitation.

• Provide role-specific training to customer drone teams, public safety personnel, command staff, and IT departments.

• Assist customers in formulating operational policies and workflows that incorporate Dedrone systems with larger agency technology frameworks, including Axon Evidence, body-worn cameras, and in-car video systems.

• Organize and oversee third-party training and integration vendors.

• Perform site evaluations for hardware installation and operational design.

• Develop and sustain deployment documentation, SOP templates, training plans, and internal transition processes.

• Offer post-deployment monitoring and escalation support.

• Communicate customer feature requests, bug reports, and process deficiencies to Product and Engineering teams.

• Participate in strategic customer meetings alongside Sales for technical validation and deployment context.

• Lead or assist in Proof of Concepts (POCs), including setup, training, success criteria validation, and customer feedback sessions.

• Aid in responses to RFP/RFI requests with detailed technical and services information.

• Draft or review Statements of Work based on deployment complexity and customer preparedness.

⛳️ Requirements

• 3–5 years of experience in customer-facing positions (Professional Services, Field Engineering, Sales Engineering, Deployment).

• Hands-on experience deploying hardware/software solutions in intricate operational settings.

• Knowledge of drone systems, airspace management, RF sensing, or UAS programs.

• FAA Part 107 certification is preferred or must be obtained within 3 months.

• Strong understanding of IP networking, SNMP, DHCP, PoE, Linux CLI, and basic system administration.

• Confident training presence; capable of articulating technical workflows clearly to executives, end users, and technical teams alike.

• Experience collaborating with public safety organizations, particularly law enforcement or security operations.

• Skills in project and stakeholder management; ability to take ownership of a deployment from inception to successful completion.

• A strong enthusiasm for emerging technology, safety, and customer success.

• Readiness to travel extensively and adapt to evolving customer needs in the field.

• Must be able to lift a minimum of 50 pounds and be physically capable of climbing ladders, stairs, and working in elevated environments.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and continuous learning.

• Flexible work arrangements with a focus on work-life balance.

• Engaging company culture with team-building activities and events.