Field Deployment Engineer – Counter UAS

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as the primary technical expert for Dedrone implementations from post-sale to full operational readiness.

• Oversee pre-deployment preparations, including hardware logistics, stakeholder coordination, on-site assistance, and go-live facilitation.

• Serve as a subject matter authority on Axon’s Real-Time Awareness suite, encompassing Fusus and Drone as First Responder.

• Provide role-specific training to customer drone teams, public safety personnel, command staff, and IT departments.

• Assist customers in developing operational policies and workflows that integrate Dedrone with their agency technology infrastructure.

• Coordinate training and integration efforts with third-party vendors.

• Perform site evaluations for hardware installation, RF coverage, and operational design.

• Keep deployment documentation, SOP templates, training plans, and internal transition documents up to date.

• Ensure post-deployment monitoring and escalation processes are in place.

• Collaborate with Sales, Product, and Engineering teams to enhance customer outcomes and drive continuous improvement.

• Communicate customer feature requests, bug reports, and process deficiencies to the Product and Engineering teams.

• Participate in strategic customer discussions alongside the Sales team.

• Lead or support Proofs of Concept, which include setup, training, validation, and customer debrief sessions.

• Assist with RFP/RFI submissions by providing technical and service-related information.

• Draft or review Statements of Work based on the complexity of deployments and customer preparedness.

⛳️ Requirements

• At least 3 years of experience in customer-facing positions (Professional Services, Field Engineering, Sales Engineering, Deployment).

• Hands-on experience in deploying hardware and software solutions within intricate operational settings.

• Knowledge of drone systems, airspace management, RF sensors, or UAS programs.

• Relevant remote pilot certification or equivalent is required, or the ability to obtain it within 3 months.

• Strong understanding of IP networking, SNMP, DHCP, PoE, Linux CLI, and basic system administration skills.

• Capacity to present technical workflows effectively to executives, end-users, and technical teams.

• Experience collaborating with public safety agencies, especially in law enforcement or security operations.

• Proficient project and stakeholder management abilities.

• Willingness to travel extensively and adapt to evolving customer requirements in the field.

• Must be able to lift a minimum of 50 pounds and navigate ladders, stairs, and elevated work environments.

🏝️ Benefits

• Competitive base salary, bonuses, and stock awards as part of the overall compensation package.

• Benefit options designed to support employees physically, financially, and emotionally.

• Equal opportunity employer dedicated to diversity, equity, and inclusion.

• Disability or special-needs accommodations available during the application or recruitment process.