Field Deployment Engineer

This is a fully remote position, open to applicants in Netherlands.

📋 Description

• Lead customer success and technical adoption of Axon products and solutions within the Public Safety and related sectors in the area.

• Act as the principal technical expert within the Axon ecosystem, maintaining comprehensive knowledge of product implementations.

• Serve as a technical intermediary between Axon, clients, and key delivery partners.

• Respond to customer inquiries and requests.

• Collaborate with the sales team to assist current customers.

• Oversee tickets and RMAs with internal teams throughout the issue resolution and adoption process.

• Organize and schedule regular meetings with existing clients.

• Prioritize customer loyalty.

• Proactively recommend innovative strategies to enhance customer success with Axon products.

• Assist with the integration of existing customer platforms.

• Conduct installation and commissioning tasks.

• Travel up to roughly 40%, both nationally and internationally.

• Report to the Manager of Regional Support & Technical Account Management.

⛳️ Requirements

• Proficient in both Dutch and English, with strong written and verbal communication skills.

• Tactical focus on managing customer success and adoption.

• Mission-driven mindset with high motivation and a strong execution focus.

• Solid technical background in enterprise networking, encompassing TCP/IP, routing, switching, DNS, DHCP, VPNs, firewalls, and connectivity troubleshooting.

• Practical knowledge of SaaS platforms, cloud applications, APIs, identity management, authentication, and enterprise software administration.

• Familiarity with Windows environments, Active Directory / Entra ID, and enterprise endpoint management concepts.

• Understanding of integration patterns, system interoperability, and enterprise application ecosystems.

• Technical troubleshooting expertise across software, networking, configuration, and infrastructure domains.

• Eligibility to reside in the territory and travel internationally as needed; may require obtaining work and travel visas personally.

• Ability to collaborate effectively with all organizational levels and cultivate strong partnerships.

• Strong computer skills and proficiency in MS Office, CRM systems, and collaborative tools such as Salesforce and Trello.

🏝️ Benefits

• Remote work option unless traveling to customer locations.

• Travel opportunities throughout Benelux, Nordics, and Baltics.

• Engage in Axon’s mission to Protect Life.

• Work in a diverse and inclusive environment.

• Commitment to employee well-being and safety.

• Accommodation support during the application or recruitment process, as needed.