Field Application Engineer, Level 4

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Offer technical guidance to field sales teams and the Industrial Metrology dealer network regarding advanced applications and systems.

• Ensure the efficient flow of accurate technical information to the field sales force.

• Maintain a strong focus on advanced applications and the latest ZEISS technology.

• Assist in the launch of new products within the North American market.

• Deliver technical training programs for field sales personnel and the Industrial Metrology dealer network.

• Organize, prepare, and execute customer demonstrations both in-house and on-site.

• Provide technical after-sales support and customer training for the effective utilization of ZEISS systems.

• Support Carl Zeiss Industrial Metrology systems.

• Address customer and internal inquiries related to software and applications support.

• Aid in software and system testing for product development initiatives.

• Submit precise software performance reports.

• Offer application expertise for project-related tasks.

• Evaluate inspection requirements and estimate part programming costs.

• Anticipate and estimate Gage R&R results.

• Implement quoted application items on-site.

• Understand and assist with IT-related matters, including Windows operating systems, networking, database management, SPC, and GD&T.

• Perform additional duties as necessary.

⛳️ Requirements

• A bachelor's degree in Engineering, Computer Science, or Physics is required; relevant work experience may be considered as an equivalent.

• At least 8 years of experience as a Field Applications Engineer Level 3; equivalent experience may be accepted if recruited from external sources rather than internal promotions.

• Capability to read and interpret engineering drawings.

• Knowledge of 3D mathematics and programming techniques in contemporary scientific computer languages.

• Strong verbal communication skills with the ability to present technical information to both small and large groups.

• Self-motivated and comfortable working autonomously.

• Proficient in Microsoft 365 and associated software applications.

• A valid driver's license is required.

• U.S. citizenship is mandatory due to applicable ITAR regulations.

• Ability to compose clear and concise technical reports.

• Capability to perform in a teaching or training role during product demonstrations or customer training sessions.

• Excellent problem-solving abilities and the capacity to work independently from the problem statement to the solution.

• Willingness and ability to learn independently to resolve customer measurement challenges.

• Willingness to travel domestically and internationally (45–70%).

🏝️ Benefits

• Medical coverage.

• Vision insurance.

• Dental coverage.

• 401k matching contributions.

• Employee assistance programs.

• Vacation and sick leave benefits.