FHA Mortgage Origination Representative

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Deliver outstanding customer service by addressing a variety of calls and emails from the mortgage lending sector and the general public regarding FHA guidelines and processes.

• Leverage your expertise in the mortgage industry to find solutions in a knowledge database to respond to client inquiries.

• Adhere to standard operating procedures across different topics, systems, and communication channels.

• Record all interactions in a database.

• Stay informed about the latest FHA mortgage processes and procedures.

⛳️ Requirements

• Ability to navigate various computer systems and applications, utilizing search tools to provide clients with accurate information.

• Strong time management abilities and reliability.

• Excellent verbal and written communication skills.

• High School diploma or GED required.

• A minimum of two years of experience with FHA loans (e.g., loan originator, loan processor, junior underwriter, loan officer) along with an additional year in customer service or contact center roles, or at least three years of loan origination experience with conventional loans and/or other government-backed loans (e.g., FHA, USDA, VA).

• Must be eligible to obtain a Public Trust Security clearance, which involves a credit check and background investigation.

• Ideally, you will also possess:

• - Experience in a Contact Center environment (omnichannel).

• - Bilingual skills (Spanish/English), both verbal and written.

• - Knowledge or experience with FHA guidelines.

🏝️ Benefits

• Health, Dental, and Vision insurance.

• Life Insurance coverage.

• 401k retirement plan.

• Flexible Spending Account options (Health, Dependent Care, and Commuter).

• Paid Time Off and recognition of State/Federal Holidays.