Federal Student Aid Regulatory Case Analyst

This is a fully remote position, open to applicants in District of Columbia, +1 more state.

📋 Description

• Evaluate assigned cases to identify jurisdiction, scope, and the suitable course of action.

• Conduct thorough document assessments and extensive fact-finding from both internal and external sources.

• Analyze cases based on federal laws, regulations, internal policies, financial assistance or consumer protection frameworks, and Federal Student Aid Title IV guidelines.

• Create structured written analyses utilizing the Issue–Rule–Analysis–Conclusion (IRAC) framework or a similar method.

• Draft professional correspondence and resolution summaries for internal and governmental review.

• Document actions, findings, and results in case management or CRM systems.

• Ensure accuracy, completeness, documentation integrity, and adherence to quality assurance standards and performance metrics.

• Oversee an assigned caseload to meet productivity goals and service-level standards.

• Guarantee that case-processing throughput complies with contractual performance metrics and service-level agreements.

• Engage in quality assessments, calibration sessions, training activities, and continuous improvement efforts.

• Manage Ombudsman-specific cases in accordance with Federal Student Aid case-management protocols.

• Log actual hours worked on a daily basis or by 10:00 a.m. on the next business day and submit timesheets every pay period.

• Provide Monthly Status Reports as necessary.

• Check RavenTek email at least three times a week and respond appropriately.

• Complete all assigned compliance training.

• Perform additional duties as assigned.

⛳️ Requirements

• Bachelor’s degree in Business, Public Administration, Legal Studies, Finance, or a related field, or a minimum of 4 years of progressive professional experience in regulatory case management, quality assurance, compliance review, or a closely related analytical field in lieu of a degree.

• Significant experience in reviewing, interpreting, and synthesizing complex documentation and case records.

• Hands-on experience working within a CRM or case management system; Salesforce is preferred.

• Understanding of Federal Student Aid programs, Title IV regulations, or Ombudsman case resolution processes.

• Strong analytical and critical-thinking abilities for intricate regulatory scenarios.

• Proficiency in structured professional writing and the preparation of formal case determinations.

• Capability to manage multiple cases simultaneously while ensuring accuracy and meeting productivity targets.

• Exceptional attention to detail and disciplined documentation practices.

• Competence in Microsoft Office Suite applications.

• Self-motivated work style suitable for an independent remote environment with high accountability and performance expectations.

• Must be a U.S. citizen.

• Must be able to acquire and maintain Public Trust level clearance.

• Ability to remain seated at a workstation and utilize a desktop or laptop computer for extended durations.

• Effective verbal and written communication skills.

• Ability to lift and/or move moderate weights, typically up to 20 pounds.

• Regular and predictable attendance is crucial.

🏝️ Benefits

• Fully remote work setup.

• Opportunity to obtain and maintain Public Trust level clearance.

• Reasonable accommodations provided in compliance with the Americans with Disabilities Act of 1990.

• Equal access/equal opportunity/affirmative action employer.