Federal Student Aid Regulatory Case Analyst

This is a fully remote position, open to applicants in District of Columbia, +1 more state.

📋 Description

• Evaluate assigned cases to establish jurisdiction, scope, and suitable action plans.

• Conduct thorough document reviews and comprehensive fact-finding from both internal and external sources.

• Analyze cases in accordance with relevant federal statutes, regulations, internal policies, financial assistance, or consumer protection frameworks.

• Implement Federal Student Aid program guidelines, including considerations related to Title IV, during case evaluations and decisions.

• Create structured written analyses utilizing the Issue–Rule–Analysis–Conclusion framework or a similar approach.

• Draft professional correspondence and resolution summaries intended for internal and governmental review.

• Document actions, findings, and outcomes within case management or CRM systems.

• Ensure accuracy, completeness, integrity of documentation, and compliance with quality assurance standards and performance metrics.

• Oversee assigned caseload to meet productivity goals and service-level objectives.

• Confirm that case-processing throughput aligns with contractual performance metrics and service-level agreements.

• Engage in quality assurance reviews, calibration sessions, training, and continuous improvement initiatives.

• Involve yourself in Ombudsman-specific case management and align your work with Federal Student Aid case management protocols.

• Log actual hours worked daily and submit timesheets at the conclusion of each pay period.

• Provide Monthly Status Reports as necessary.

• Check RavenTek email at least three times a week and respond as needed.

• Complete mandatory compliance training and perform other assigned responsibilities.

⛳️ Requirements

• Bachelor’s degree in Business, Public Administration, Legal Studies, Finance, or a related field, or a minimum of 4 years of progressive professional experience in lieu of a degree.

• At least 4 years of progressive professional experience in regulatory case management, quality assurance, compliance review, or a closely related analytical field in place of a degree.

• Strong analytical and critical-thinking abilities for addressing complex regulatory scenarios.

• Proficiency in structured professional writing and formal case determinations.

• Capability to manage multiple cases simultaneously while upholding accuracy and productivity standards.

• High level of attention to detail and disciplined documentation practices.

• Proficiency in Microsoft Office Suite applications.

• Self-motivated work style suitable for an independent remote setting.

• Familiarity with Federal Student Aid programs, Title IV regulations, or Ombudsman case resolution processes.

• Extensive experience in reviewing, interpreting, and synthesizing complex documentation and case records.

• Practical experience with CRM or case management systems; Salesforce experience preferred.

• Must be a U.S. citizen.

• Must be able to obtain and maintain Public Trust level clearance.

• Availability to work Monday through Friday, full-time, 40 hours per week.

• Ability to sit at a workstation and utilize a desktop or laptop computer for extended durations.

• Effective verbal and written communication skills.

• Capacity to lift and/or move moderate weights, typically up to 20 pounds.

• Consistent and predictable attendance is crucial.

🏝️ Benefits

• Fully remote work arrangement.

• Opportunity for Public Trust clearance.

• Reasonable accommodations provided in compliance with the Americans with Disabilities Act.

• Commitment to equal access/equal opportunity/affirmative action in employment.