Farsi-English Bilingual Healthcare Customer Service Representative

This is a fully remote position, open to applicants in California.

📋 Description

• Respond to incoming calls from customers

• Interact thoughtfully with customers to identify their needs

• Perform research across various systems to resolve inquiries

• Offer clear and accurate information to assist consumers in navigating healthcare options

• Handle a high volume of interactions while upholding quality and professionalism

• Adhere to a predetermined schedule, including specified breaks and lunch periods

⛳️ Requirements

• Minimum of 6 months customer service experience

• Bilingual proficiency in English and Farsi

• High school diploma or equivalent qualification

• Comfortable working with computer systems and Windows-based applications

• A designated home workspace free from distractions

• A secure, high-speed wired internet connection (minimum 25 mbps)

🏝️ Benefits

• Health and wellness incentives

• Paid time off

• Tuition reimbursement

• Community-oriented culture

• Opportunities for career and professional development