Family Health Advocate

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to member inquiries (via voice and chat) regarding eligibility, benefit education, claims issues, provider searches, and more.

• Provide support for spending accounts, pharmacy, and disability services.

• Deliver proactive care guidance through various opportunities.

• Assist with the ordering of durable medical equipment (DME).

• Communicate with members both verbally and in writing to ensure effective engagement.

• Promote member participation in suitable programs and offerings.

⛳️ Requirements

• High school diploma or GED.

• Associate's degree in healthcare/health sciences or equivalent experience in the healthcare field.

• Background in customer service within a healthcare contact center, provider office, or healthcare institution.

• Proven experience in resolving complex and sensitive customer service issues.

• Strong multi-channel communication and problem-solving abilities.

🏝️ Benefits

• Health insurance.

• Retirement plans.

• Opportunities for professional development.

• Flexible work arrangements.