Facilities Coordinator

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Oversee the Work Order System from start to finish, which includes evaluating service requests, recognizing duplicates, initiating new requests, and tracking supplier-dispatched work orders for compliance with service level agreements (SLAs).

• Organize and schedule service operations at Postal Service locations while minimizing disruption to client activities.

• Deliver timely reports and ensure accurate data management for account processes, procedures, and metrics, including consolidation in Excel.

• Serve as the point of contact among vendors, account teams, and service providers to facilitate work execution.

• Address critical issues with a zero-target approach to controllable incidents and vendor-related service lapses.

• Lead discussions on vendor performance and assist in vendor quality assurance initiatives.

• Aid the account team with tools, platforms, processes, and procedures to fulfill service needs and stimulate new client engagement.

⛳️ Requirements

• Demonstrated knowledge and experience in the delivery and management of Facility Services.

• Exceptional verbal and written communication and presentation abilities.

• Proven track record of delivering outstanding internal and external customer service.

• Proficient in Microsoft Word, Excel, and PowerPoint.

• Strong organizational, management, and supervisory skills.

• Self-motivated with a robust capacity to work independently and manage multiple priorities.

• Familiarity with standard business and accounting practices.

• Knowledge of the Corrigo Work Order system.

• Experience in vendor management and quality assurance processes.

• Understanding of service level agreement (SLA) management and compliance oversight.

• Background supporting large-scale facility operations or postal service environments.

• Experience in client-facing roles within facility management.

• Must be located remotely in Eastern or Central Time zones.

• Authorized to work in the United States without the need for sponsorship.

• This position does not offer visa sponsorship.

🏝️ Benefits

• 401(k) plan with matching contributions from the company.

• Comprehensive Medical, Dental, and Vision Care.

• Paid parental leave at 100% salary.

• Paid Time Off and Company Holidays.

• Early access to earned wages through Daily Pay.

• A supportive culture and a comprehensive benefits package that prioritizes mental, physical, and emotional well-being.

• Commitment to diversity, inclusion, and belonging across teams.

• Reasonable accommodations available for individuals with disabilities.