Facilitator – Engineering Software

This is a fully remote position, open to applicants in Canada.

📋 Description

• Lead scheduled live courses both virtually and in-person, typically hosting one to two events per course each quarter.

• Provide training in PIPE-FLO, AGi32, and/or ElumTools for engineering and design professionals.

• Foster engaging learning environments through interactive questions, practical exercises, and peer collaboration.

• Tailor facilitation style and pacing according to the experience levels and needs of learners.

• Update and maintain course materials, exercises, and practice models to align with new software releases.

• Ensure version control for both facilitator and learner materials.

• Collaborate with Client subject matter experts and product teams to convert engineering concepts into actionable learning experiences.

• Implement adult learning principles in course design and execution.

• Create or revise facilitator guides, job aids, FAQs, and process documentation.

• Organize and manage virtual classroom sessions, including participant access, settings, invitations, engagement features, materials, and virtual labs.

• Work together with facilitators to ensure session readiness and conduct rehearsals.

• Conduct polls, quizzes, knowledge checks, attendance tracking, and other engagement activities.

• Reconcile attendance and interaction data, preparing completion reports.

• Address virtual learning issues and coordinate escalation for technical support.

• Generate and verify survey and evaluation links.

• Produce recurring and ad hoc reports across learning, media, survey, content, and collaboration platforms.

• Analyze data, investigate discrepancies, document limitations, and consolidate information from various sources.

• Prepare reporting outputs for PulseLearning and Client stakeholders.

• Maintain schedules, templates, and instructions for reporting.

• Adhere to naming, version control, accessibility, privacy, and security protocols.

• Raise concerns regarding quality, privacy, accessibility, and operational risks.

• Identify improvements in processes and learner experiences.

• Utilize Microsoft 365 Copilot and approved AI or automation tools for session preparation, content updates, exercise creation, feedback summaries, meeting notes, status updates, document reviews, and reporting.

• Review and validate all AI-assisted outputs for technical accuracy.

• Enhance facilitation and course content based on learner feedback and evaluation results.

• Investigate blended formats, shorter modules, and on-demand support options.

• Identify repetitive tasks suitable for AI or automation and document safe, repeatable enhancements.

• Assist in knowledge transfer and onboarding of facilitators.

• Collaborate with remote and globally distributed teams across multiple time zones.

• Stay updated on product advancements, industry practices, facilitation, instructional design, and learning technologies.

⛳️ Requirements

• Expert, hands-on knowledge of PIPE-FLO, AGi32, or ElumTools; proficiency in at least one product area is essential.

• For PIPE-FLO: a background in fluid systems, piping, pumps, HVAC, or process engineering is required.

• For AGi32 and ElumTools: a background in lighting design, lighting applications, or roadway lighting is necessary.

• A minimum of 3 years of experience in facilitating technical training for adult learners, with both virtual and in-person delivery.

• Capability to clearly explain complex technical concepts and manage real-time questions.

• Practical experience in setting up and running sessions on Microsoft Teams, Zoom, or Webex, including engagement tools and attendance tracking.

• Experience in designing, developing, or updating technical courses and exercises.

• Proficiency in creating learner surveys and evaluations and generating reports from learning or survey platforms.

• Familiarity with Microsoft 365 Copilot or other AI-enabled tools in content development, training delivery, or reporting.

• A growth mindset and enthusiasm for AI and innovative work methods.

• Strong organizational skills and meticulous attention to detail.

• Ability to balance course delivery, administration, and reporting simultaneously.

• Quick adaptability to new platforms and tools.

• Excellent verbal and written communication skills in English.

• A Bachelor's degree in Engineering, Architecture, Lighting, Education, or a related field, or equivalent professional experience.

• Must be capable of obtaining and maintaining a security clearance.

• Willingness to travel occasionally for in-person training sessions.

🏝️ Benefits

• Flexible remote work arrangement.

• Potential for occasional travel for in-person delivery.