Expert Support Representative – Temporary

This is a fully remote position, open to applicants in Montana.

📋 Description

• Provide outstanding support by swiftly resolving inquiries from experts with precision, compassion, and efficiency.

• Inform experts about the platform's features, empowering them to engage confidently and enhance their experience.

• Interact with both internal and external partners, representing over 600 brands on the platform.

• Communicate professionally and helpfully across phone, chat, and email channels.

• Collect, document, and disseminate expert feedback to enhance products and services.

• Actively seek opportunities to optimize and automate manual processes using AI technologies.

• Champion the expert experience within the organization, advocating for their needs to cross-functional teams.

• Maintain and enhance support tools and resources to improve workflow efficiency.

• Foster a culture of ongoing learning and development within the support team.

⛳️ Requirements

• A Bachelor’s degree or currently pursuing one.

• Preferred 2-3 years of experience in customer service/support.

• Familiarity with Zendesk or comparable support ticketing systems.

• Proficient in MS Office and Google Workspace.

• Excellent oral and written communication skills for diverse audiences.

• Capability to multitask, remain organized, and adapt in a fast-paced environment.

🏝️ Benefits

• Comprehensive Benefits Package: We provide medical, dental, and vision insurance for employees, with coverage available for eligible dependents.

• Flexible spending accounts (FSA).

• Health savings accounts (HSA).

• Life insurance.

• Short- and long-term disability coverage.

• 401(k) plan with Employer Match.

• Work-Life Flexibility: Enjoy the freedom to work from anywhere within the Continental USA!

• Exclusive Employee Incentives.