Spanish Bilingual Customer Service Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Manage inbound and outbound calls efficiently.

• Consistently provide the highest standard of customer service experience.

• Oversee customer accounts and offer technical assistance.

• Perform data entry for applications.

• Address online chat inquiries as assigned.

• Understand and adhere to established procedures and policies.

• Exhibit creative problem-solving capabilities.

• Demonstrate flexibility and adaptability to evolving projects and updates.

• Manage time and tasks effectively, including multitasking and prioritizing assignments.

• Undergo extensive self-study, training, and testing; progression through training and certifications is contingent upon passing necessary exams.

• Follow regulated guidelines for communications across all channels.

⛳️ Requirements

• Must be 18 years of age or older.

• Complete a background check and drug test within 3 days.

• Maintain a dedicated, private, and secure workspace.

• A personal device with a functioning camera is required during the Training Period.

• Must commit to full attendance for the paid 3-week Training period.

• Requirement of a minimum internet speed of 100 mb/s with an ethernet cable or fiber broadband internet, using a hard-wired ethernet connection.

• Not compatible with mobile internet service providers and/or satellite connections.

• Not compatible with Wi-Fi internet access or Wi-Fi adapters/extenders (for example, T-Mobile is not compatible with our internal systems).

🏝️ Benefits

• Paid training program.

• Performance and attendance-based incentives in addition to base salary.

• The convenience of remote work.

• A collaborative and supportive team atmosphere.

• 401K matching program.

• Individual Coverage HRA (ICHRA).

• Paid time off (PTO).