Experienced AEM Content & Production Manager

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Act as a reliable resource for AEM authors, offering guidance on content authoring best practices, workflows, and efficient methodologies.

• Evaluate authoring processes to pinpoint opportunities for enhancing quality, consistency, and efficiency.

• Develop and advocate best practices for content management and publishing within AEM.

• Collaborate with content and marketing stakeholders to convert needs into actionable tasks.

• Recognize recurring authoring challenges and collaborate with engineering to find suitable solutions.

• Ensure that content is organized, maintained, and published in accordance with established standards and guidelines.

• Lead the production and delivery of content-related projects and initiatives across the web team.

• Align project priorities and coordination with Project Managers and other stakeholders in Project and Delivery.

• Oversee timelines, dependencies, priorities, and ensure proper follow-up.

• Work in conjunction with content authors, copywriters, designers, developers, marketing teams, and other stakeholders.

• Facilitate the movement of work from intake through planning, execution, review, and release.

• Identify obstacles, risks, and dependencies, escalating issues as necessary.

• Maintain project status visibility, including upcoming tasks, priorities, and delivery risks.

• Detect gaps and inefficiencies between content authoring and engineering processes.

• Convert authoring and content requirements into clear engineering specifications.

• Collaborate with developers to troubleshoot issues and decide when technical support or escalation is necessary.

• Enhance communication and teamwork between content, marketing, and engineering departments.

• Uphold content quality, accessibility, and overall site hygiene.

• Monitor and address issues identified through Silktide and other auditing tools for websites.

• Analyze Silktide findings, prioritizing and assigning remediation tasks.

• Track content and website quality issues until resolution.

• Identify recurring problems and establish preventive measures.

• Manage incoming work and ensure Jira cleanliness.

• Handle requests from Silktide, Slack, stakeholders, and other teams.

• Conduct intake reviews to evaluate, prioritize, and assign requests.

• Ensure tickets include adequate information, ownership, priority, and status.

• Assign tasks based on expertise and available capacity.

• Escalate tickets that require technical insight, clarification, or decision-making.

• Keep Jira updated with current priorities, active work, blockers, and upcoming tasks.

• Assist leadership in understanding team capacity and workload.

• Evaluate available capacity, competing priorities, and upcoming obligations.

• Provide visibility into workload and identify needs for resources or reprioritization.

• Support planning discussions with details on active work, incoming requests, and team availability.

• Help stakeholders comprehend current and future team capacity.

⛳️ Requirements

• Bachelor’s degree or equivalent professional experience.

• 3+ years of direct experience with Adobe Experience Manager (AEM).

• 3+ years of experience in digital content, web production, content operations, project management, or a similar field.

• Strong knowledge of AEM content authoring and best practices.

• Experience working closely with AEM authors, content teams, marketing teams, or web teams.

• Experience in managing web content production and publishing workflows.

• Experience coordinating projects among content, marketing, design, and engineering teams.

• Solid understanding of collaboration between content and engineering teams in an enterprise web setting.

• Proficient in Jira, including ticket management, prioritization, assignment, intake, and reporting.

• Experience managing work from various intake channels and coordinating across teams.

• Ability to handle multiple priorities and competing requests.

• Experience in identifying inefficiencies and enhancing processes and workflows.

• Strong skills in stakeholder management and communication.

• Ability to differentiate content/process issues from those needing engineering support or escalation.

• Excellent written and verbal English communication skills for direct interaction with clients and international teams.

• Availability to overlap at least 4 hours with US PDT working hours.

• Nice to have: Experience with Silktide or similar website auditing tools.

• Nice to have: Experience in digital accessibility and website quality audits.

• Nice to have: Experience in digital marketing, content strategy, or web operations.

• Nice to have: Experience with SEO and web content optimization.

• Nice to have: Experience with Adobe Experience Cloud.

• Nice to have: Experience with enterprise AEM Sites implementations.

• Nice to have: Experience supporting large AEM authoring teams.

• Nice to have: Experience with AEM governance, workflows, templates, components, and content models.

• Nice to have: Experience with capacity planning or resource management.

• Nice to have: Experience working with B2B technology websites.

• Nice to have: Experience in an Agile environment.

🏝️ Benefits

• Fully remote work modality.

• People first: We provide you with a human-centered experience.

• Engaging, challenging, and ongoing projects with some of the most respected companies globally.

• A robust learning culture.

• Exceptionally skilled and passionate colleagues.

• A Stack Builders community to support and learn alongside you.

• Timely payments, with flexibility in choosing the payment date modality that best suits your requirements.

• Company-sponsored conferences, OSS contributions, and blog posts.

• Equal-opportunity, safe, and inclusive work environment.

• No discrimination or harassment during the hiring process or employment period.