Senior Restaurant Business Partner

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Foster relationships and build trust with contacts at various levels within a portfolio of ezCater’s enterprise restaurant partners.

• Comprehend and articulate each partner’s distinct business needs relative to the ezCater opportunity, developing and executing strategies for outstanding customer experiences and mutual growth.

• Continuously evaluate, validate, and enhance partner performance—your strong relationships will enable effective collaborative problem-solving.

• Convert strategic priorities into clear, actionable guidance for stakeholders ranging from C-level executives to individual store managers, fostering alignment and accountability throughout the partner organization.

• Serve as a subject matter expert on partner-facing and internal operational metrics, as well as specific partner nuances that may influence these metrics (e.g., integrations, corporate structure, etc.)

• Utilize performance data to uncover partner-specific trends, root causes, and patterns—then translate these insights into actionable recommendations that drive improvements, inform strategic decisions, and initiate high-impact projects.

• Develop compelling, data-driven narratives to present performance, opportunities, and progress to catering partners in a manner that cultivates trust and encourages collaboration.

• Gain a comprehensive understanding of operational metrics and the intricate, cross-functional dynamics of each account to form a holistic perspective on how brands operate on our platform—and leverage that insight to recommend the optimal mix of services, tools, and strategies for long-term success.

• Drive operational outcomes linked to specific business objectives that serve the growth of both our partners and ezCater.

• Collaborate closely with other departments, including Sales, Marketing, and Product, to foster alignment and support for overarching and partner-specific goals.

⛳️ Requirements

• 4+ years of experience working with and managing top-tier partners or accounts; background in restaurant operations, final mile delivery, or e-commerce logistics is preferred.

• Proven history of building strong internal and external relationships and rapport, achieving business impact through collaboration, negotiation, and innovative problem-solving.

• Demonstrated skill in analyzing complex data sets and distilling them into clear recommendations for both internal stakeholders and external partners; proficiency with analytical tools (e.g., Tableau, Sigma, Excel).

• Excellent verbal and written communication skills suitable for executive-level interactions.

• Experience in conflict resolution and crafting creative solutions to address competing interests.

• Established ability to build trust and influence through active listening, empathy, and understanding others’ perspectives and motivations.

• Proactive mindset in identifying and addressing problems; proven capability to determine root causes and devise effective solutions.

• Capacity to work effectively in fast-paced environments, both independently and collaboratively within a team setting.

🏝️ Benefits

• Competitive market salary

• Stock options that can significantly increase in value

• 12 paid holidays

• Flexible PTO

• 401K with ezCater matching

• Health, dental, and FSA options

• Long-term disability insurance

• Resources for mental health and family planning

• Hybrid remote work from our fantastic Boston office, your home, or a combination of both

• A substantial amount of responsibility and autonomy

• Fantastic colleagues

• Employee meal program (along with many other perks) when in the office