Experience Partner 3

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop, nurture, and oversee strategic relationships with customers.

• Create and present impactful proposals and presentations tailored to the unique needs of customers or prospects.

• Collaborate with customers to pinpoint and align programs, agencies, or mission objectives to enhance customer experience (CX) outcomes.

• Design and conduct strategic program reviews to integrate CX subject matter expertise and foster relationships with the agency's executive stakeholders.

• Identify and create opportunities for customer engagement and recognition.

• Drive organic growth by utilizing our existing business portfolio and relationships.

• Partner with customers to generate demand for Granicus services and solutions.

• Work alongside Granicus leadership to influence the development of new services based on customer insights and demand.

• Act as the representative voice of customers, relaying their needs and concerns back to the company to enhance our solutions and processes.

• Represent Granicus in speaking engagements, panel discussions, and both internal and external events.

⛳️ Requirements

• 2-3 years of experience in digital services, managing a portfolio of projects that includes delivery, quality assurance, and program growth, ideally with a knowledge of human-centered design best practices and methodologies.

• Ability to act as a trusted, strategic advisor to senior professionals.

• Proven commercial insight and a successful history of managing customer or project P&L.

• A strong passion for public service, citizen engagement, service transformation, and effective communication.

• Outstanding interpersonal skills for building relationships internally and externally at all levels of the organization, including cross-departmental colleagues and customers.

• Self-driven, adaptable problem solver who can maintain routine operations while also quickly adjusting to find alternative solutions.

• Exceptional interpersonal skills for fostering internal and external relationships.

• Ability to excel in a lean, self-motivating, proactive environment.

• Dedication to embracing diverse perspectives and considering various ideas.

🏝️ Benefits

• Flexible Time Off – Take the time you need to rest, recharge, and live your life.

• Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.

• Work From Home Reimbursement – Support a productive home office environment.

• Multiple Health Plan Options – Including a 100% employer-paid plan.

• Employer HSA Contributions – When enrolled in a High-Deductible Health Plan.

• Fitness Reimbursement Program – Stay active, your way.

• On-Demand Mental Health Support – Access to Headspace and other wellness tools.

• Paid Parental Leave – For both birthing and non-birthing parents.

• Traditional & Roth 401(k) – With a generous company match.

• Life & AD&D Insurance – 100% employer-paid coverage for peace of mind.

• Online Learning Platforms – Fuel your professional development.

• Competitive Salary & Bonuses – Your contributions are valued and rewarded.