Executive Virtual Assistant, Customer Success Coordinator

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Oversee incoming customer communications.

• Manage our CRM system (DripJobs).

• Provide support for back-office administrative tasks.

• Assist in enhancing internal processes.

• Professionally and confidently respond to inbound phone inquiries.

• Reach out to incoming leads using a designated sales script.

• Schedule appointments and follow up with potential customers.

• Deliver exceptional customer service while maintaining a friendly and professional attitude.

• Ensure customer records are accurate and current.

• Track lead progression through the sales pipeline.

• Gain in-depth knowledge of the CRM and become an internal expert on its features and automation.

• Execute general administrative and data entry duties.

• Manage Google Sheets and other spreadsheets.

• Update financial tracking spreadsheets (data entry only).

• Organize business documents and records.

• Contribute to the documentation and creation of Standard Operating Procedures (SOPs).

• Assist in streamlining administrative workflows.

• Suggest operational enhancements when suitable.

• Support project management and task monitoring.

• Leverage AI tools such as ChatGPT and other large language models (LLMs) to boost productivity.

• Conduct research utilizing AI.

• Aid in the creation of documents, SOPs, templates, and internal processes with AI support.

• Commit to continuous learning of new tools that enhance efficiency.

⛳️ Requirements

• Exceptional written and verbal English skills.

• Clear and professional phone communication with a neutral or Westernized accent.

• Strong customer service abilities.

• Experience with CRM systems.

• Keen attention to detail.

• Outstanding organizational skills.

• Proficient computer skills.

• Familiarity with Google Workspace (Docs, Sheets, Drive).

• Quick learner capable of mastering new software independently.

• Experience with AI tools such as ChatGPT or similar LLMs.

🏝️ Benefits

• 100% REMOTE

• $50 birthday bonus

• $200 testimonial bonus

• $500 entry monthly raffle

• NO TRACKER. NO PROBLEM