Executive Assistant

This is a fully remote position, open to applicants in United States.

📋 Description

• Schedule and publish content across various social media platforms, with a focus on Instagram.

• Create and edit basic Reels, carousels, and graphics using Canva.

• Write captions and calls-to-action that align with the brand's voice.

• Repurpose existing content into new formats.

• Manage Stories and engagement activities.

• Respond to comments, direct messages, and inquiries.

• Follow up with warm leads and potential clients.

• Track and report basic social media performance metrics.

• Research trends and propose content ideas to enhance engagement.

• Address routine client inquiries and messages.

• Send reminders for check-ins, appointments, and program milestones.

• Monitor client engagement and raise concerns when necessary.

• Follow up with inactive clients using established procedures.

• Organize client feedback and check-in responses.

• Post community updates, celebrate client wins, and share engagement content.

• Assist in nurturing a supportive and active online community.

• Escalate coaching-related questions or complex issues to the appropriate team member.

• Review and verify client onboarding forms.

• Set up new clients within coaching and CRM platforms.

• Input client information, goals, and relevant data.

• Assign existing templates, programs, and resources.

• Send onboarding instructions and welcome materials.

• Confirm client access to necessary platforms and resources.

• Maintain organized client records and databases.

• Identify missing information and coordinate follow-ups.

• Design and format e-books, guides, and resources using Canva.

• Organize and update digital product libraries.

• Create recipe cards, resource sheets, and educational materials.

• Upload and manage digital products on relevant platforms.

• Assist in transforming existing business knowledge into scalable resources.

• Prepare digital products for website publication and sales.

• Assist with Shopify store setup and management.

• Upload and update products, descriptions, pricing, and images.

• Organize collections and product categories.

• Monitor incoming orders and fulfillment status.

• Track orders and assist with issue resolution.

• Respond to customer inquiries and support requests.

• Process returns and exchanges in accordance with company policies.

• Assist with product launches and promotional campaigns.

• Monitor basic store performance and sales metrics.

• Identify opportunities to enhance customer experience and conversions.

⛳️ Requirements

• Experience in social media management and content posting, particularly on Instagram.

• Strong written communication skills for direct messages, comments, and customer service interactions.

• Familiarity with Shopify or the willingness to learn quickly for store setup and management.

• Comfortable managing a variety of tasks across two different businesses.

• Versatile and adaptable, capable of switching between social media, client engagement, and e-commerce tasks.

• A proactive self-starter able to handle inquiries and community engagement with minimal supervision.

• Interested in a role that has the potential to grow from part-time to full-time as the business expands.

• Prior experience supporting a fitness, coaching, or e-commerce business is advantageous.

• Basic understanding of SEO and digital ad management is a plus.

🏝️ Benefits

• Opportunity to grow alongside the business with potential for transitioning into a larger role as operations expand.

• Possibility of moving from part-time to full-time as the business scales.