EVP, Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the company's daily operational rhythm, encompassing planning, reviews, metrics, and follow-ups, ensuring progress without needing prompts.

• Act on behalf of the COO in operations during their absence, maintaining decisions and momentum throughout to prevent any delays.

• Function as the vital link between departments, ensuring that commitments made in one area are fulfilled across all relevant sectors.

• Hold department heads accountable for their promises, pursue clarity, directly address obstacles, and foster the constructive tension necessary for decision-making.

• Transform vaguely defined challenges into organized plans with designated owners and clear timelines.

• Develop and enhance the systems, workflows, and automation that underpin the company's operations, leveraging AI as a key tool.

• Provide the COO and executive team with ready-to-act analyses and straightforward answers, clearly identifying obstacles and outlining options.

• Determine priorities amidst urgent matters and keep the organization aligned on the few critical initiatives that truly drive the business forward.

⛳️ Requirements

• A demonstrated senior operator—whether in the role of Director or Senior Director of Operations or Business Operations, Chief of Staff, or Deputy COO—with genuine decision-making authority and a history of taking ownership of outcomes rather than merely coordinating others' tasks.

• Proven experience in scaling operations in a dynamic, growing environment, establishing structure where little previously existed.

• A proactive individual who adapts quickly, asks insightful questions, independently seeks answers, and begins contributing without needing extensive training or guidance.

• Thrives in uncertain situations, energized by vaguely defined challenges and capable of navigating complex business scenarios before they are fully outlined.

• Encourages accountability among senior leaders, prepared to create necessary friction to achieve clarity and facilitate decisions.

• A direct, organized, and decision-oriented communicator who identifies obstacles and eliminates unnecessary details.

• A genuinely systems-oriented thinker, with active and practical knowledge of AI and automation as operational advantages.

• Substantial experience that provides the depth for sound judgment and the potential for significant growth within this role.

🏝️ Benefits

• Unlimited PTO

• Medical, Dental, Vision, and supplemental insurance options

• 401(k) Plan with 3.5% Company Match

• Company-provided equipment