Estimating Coach

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver operational assistance to the Paul Davis franchise network and FAST Estimating Team to produce accurate, timely, and profitable estimates.

• Offer continuous FAST process training and support to franchisees.

• Develop and refresh training materials, FAST Hub content, documentation, and communications for the network.

• Facilitate onboarding and ongoing coaching for FAST Estimating Team members.

• Coordinate communication among the FAST Team, PDRI team members, and franchisees.

• Direct urgent and significant communications concerning process gaps and collaboration.

• Assist in scheduling 1:1 calls, FAST Consultations, and other meetings.

• Provide direct estimating support during high volume periods for all job types and estimating platforms.

• Ensure that scoping, documentation, software, and communication practices promote accurate and profitable estimating.

• Offer statistics and KPI updates regarding network demand, volume projections, and resource allocation.

• Act as a liaison to resolve issues and address gaps in subject matter expertise and capacity.

• Participate in company or team meetings in person or virtually as needed.

• Support other Claims Force team members during times of reduced FAST Estimating demand.

• Meet with offices to train and coach on standard processes, best practices, and problem-solving techniques.

• Distribute FAST Estimate requests and adjust workloads to fulfill service-level commitments.

• Drive continuous improvement and increase demand for the FAST Estimating Service.

⛳️ Requirements

• High school diploma or GED.

• Bachelor's degree or equivalent experience in business administration or a related field.

• Over 2 years of direct coaching, training, or onboarding experience.

• More than 3 years of experience with estimation principles and concepts in the property restoration/insurance sector.

• Capability to utilize technology for learner-focused training and coaching.

• Strong organizational and time management abilities.

• Competence in prioritizing, communicating, and managing multiple tasks simultaneously.

• Excellent verbal and written communication skills with a customer-service orientation.

• Ability to collaborate effectively with franchisees and internal teams.

• Proficiency in project management software, CRM systems, and Microsoft Office Suite, particularly PowerPoint, Zoom, and Teams.

• Ability to learn and operate RMS, Xactimate, XactAnalysis, Claims Connect, Mobile Claims, MICA Exchange, PowerBI, SharePoint, OneDrive, Adobe, and other operating systems.

• Capability to perform under pressure.

• Exceptional attention to detail.

• Ability to conceptualize and work autonomously.

• Self-motivated.

• Ability to operate office equipment and computers.

• Capability to maintain confidentiality.

• Commitment to Paul Davis Values, Vision, Mission, and 10 Serving Basics.

• Customer service experience is preferred.

• Over 5 years of restoration industry experience is preferred.

• Must have stable internet access when working remotely.

• Must utilize provided VPN technology for secure remote access.

• Ability to safely operate a passenger vehicle.

• Up to 25% travel may be required.

🏝️ Benefits

• Medical, Dental & Vision Benefits.

• 401(k) matching.

• Training & development opportunities.

• Prospects for advancement.

• Employee discounts.

• Opportunity for Overtime.

• Paid Time Off.

• Great Company Culture.