Especialista de TI, SAP Basis

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Manage and coordinate SAP Basis services for SAP environments across the Americas, ensuring availability, stability, performance, and security.

• Serve as a technical reference in SAP platform administration, leading maintenance, monitoring, performance optimization, and capacity management.

• Ensure operational governance of services provided by vendors and adherence to service level agreements.

• Identify risks, prevent outages, resolve complex issues, and promote continuous improvement of SAP environments.

• Act as the primary point of contact between business units, IT teams, and the SAP Basis support vendor.

• Oversee vendor activities, including maintenance, monitoring, upgrades, patch applications, and system copies.

• Coordinate critical incidents, root cause analyses, and corrective and preventive actions.

• Support implementation, upgrade, migration, and technological transformation projects.

• Monitor performance indicators, availability, and reliability of SAP environments.

• Ensure compliance with ITIL, change management, security, auditing, and business continuity.

• Develop strategic relationships with vendors and partners to enhance SAP services.

⛳️ Requirements

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Computer Engineering, Software Engineering, or related fields.

• Extensive experience in corporate SAP environments and in the administration and support of SAP landscapes.

• Proficiency with SAP ECC, S/4HANA, BW, Charm, CloudConnector, and Solution Manager.

• Advanced English proficiency for writing and conversation.

• Spanish is desirable.

• Experience in vendor coordination and operational management of SAP services.

• Experience supporting implementation, upgrade, migration, and technological transformation projects.

• Experience in global or regional environments with multiple countries and distributed teams.

• Knowledge of SAP Basis processes and best practices.

• Experience in managing and coordinating IT service vendors (outsourcing/AMS).

• Understanding of ITIL processes and service management.

🏝️ Benefits

• Diverse and inclusive environment.

• Equal opportunities for all.

• Possibility of reference and background checks where permitted by local law and deemed necessary.