Especialista de Operaciones

This is a fully remote position, open to applicants in Chile.

📋 Description

• Analysis and management of large data volumes: Analyze and process complex transactional records, identifying patterns, anomalies, and opportunities for optimization in compensation and settlement processes.

• Construction of dashboards and alerts: Develop and maintain dashboards for ongoing monitoring, incorporating proactive early alerts that anticipate deviations before they impact the client or operations.

• Management of off-system inconsistencies: Identify, escalate, and manage transactional inconsistencies that are not automatically resolved by core systems, coordinating solutions with Technology, Finance, and external partners.

• Development of transactional information databases: Design and maintain operational databases that support transactional processing, ensuring their structure, quality, and availability.

• Operational reference and team support: Serve as a technical reference for Operations Analysts, resolving complex inquiries, reviewing their reconciliations, and contributing to their skill development.

• Continuous improvement: Identify bottlenecks and automation opportunities in operational processes, documenting proposals and collaborating with management for implementation.

⛳️ Requirements

• Bachelor's degree in Business Engineering, Industrial Civil Engineering, Audit, Business Administration, or related fields with an analytical and operational focus.

• 2 to 5 years of experience in financial operations, back-office, or compensation roles within the payments ecosystem or financial institutions.

• Proven experience in building dashboards or operational alert systems with high-volume transactional data and managing operational exceptions.

• Excel / Google Sheets: Advanced level (processing large data volumes, pivot tables, and basic automation).

• SQL: Intermediate-advanced level for extraction, validation, and analysis of transactional data.

• Solid understanding of compensation, settlement, and payment processes in the Chilean market.

• Design and maintenance of dashboards or operational reports with multiple data sources.

• Python: Basic level for automating operational data processes.

• BI tools: Looker Studio, Power BI, or Tableau.

• Knowledge of payment ecosystems (Transbank, ACH Chile, CCA, SWIFT).

• Familiarity with ERP or financial back-office systems (SAP, Oracle, or similar).

🏝️ Benefits

• Annual budget for self-managed training.

• Remote work.

• Day off for your birthday.

• Half-day off for children’s or parents’ birthdays.

• Short Fridays (we finish at 2 PM every Friday).

• Work from anywhere (Work from wherever you want! Just remember to have a good internet connection).