ESM Technical Solutions Professional – ServiceNow

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Accountable for the architecture and design of new or enhanced products and services for the company.

• Provide consulting and sales support to strategic prospects and accounts.

• Clearly communicate the Unisys value proposition and design custom solutions.

• Develop solutions and lead client engagements effectively.

• Assist in the sales cycle with technical expertise and proactive sales initiatives.

• Collaborate with SE, CE, CDE, and CTO teams to formulate account strategies.

• Identify, qualify, and nurture new business opportunities.

• Create pursuit kits to aid in sales engagements.

• Develop and execute Proof of Value (PoV) engagements.

• Design and implement accelerators to showcase value.

• Take ownership of and complete RFP responses and draft Statements of Work (SOWs).

• Actively engage in marketing events, webinars, and promote Unisys ESM solutions.

⛳️ Requirements

• Strong technical knowledge of the ServiceNow platform.

• Demonstrated experience in pre-sales, solution architecture, and business development roles.

• Ability to create technical assets such as PoVs, accelerators, and migration playbooks.

• Exceptional communication, presentation, and client engagement skills.

• Experience with ITSM platforms including Freshworks, BMC Helix, and Cherwell.

• Capability to articulate the business value and ROI of ESM solutions to both technical and non-technical stakeholders.

• Proven experience in building and maintaining strong client relationships.

• Familiarity with sales methodologies (e.g., MEDDIC, Challenger, Solution Selling).

• Ability to lead workshops and collaboratively shape solutions with clients.

🏝️ Benefits

• Unlimited paid time off.

• 401(k) match.

• Comprehensive healthcare.

• HSA matching.

• Ongoing learning opportunities.