ERP / CRM Manager

This is a fully remote position, open to applicants in Spain.

📋 Description

• Oversee the planning, execution, and ongoing enhancement of the Group's ERP and CRM systems, with a focus on Microsoft Dynamics 365 Business Central.

• Establish project roadmaps, milestones, resource distribution, budgets, and timelines.

• Track progress, identify potential risks, implement mitigation strategies, and communicate project updates to senior management.

• Collect and prioritize business requirements from Finance, Commercial, Operations, and Management teams across various countries.

• Convert business needs into functional specifications for implementation partners and technical teams.

• Manage stakeholder expectations and promote alignment among different business units.

• Lead and nurture the internal ERP/CRM and business systems team.

• Supervise external technology partners and service providers.

• Ensure successful solution delivery, system configuration, data migration, integrations, testing, and readiness for production.

• Guarantee high-quality service delivery in compliance with established SLAs.

• Spearhead the integration of newly acquired companies into the Group's ERP, CRM, and business systems framework.

• Create and implement integration strategies while coordinating with internal stakeholders and external partners.

• Design and carry out training and change management programs to facilitate system and process adoption.

• Provide support to key users and stakeholders throughout the implementation process.

⛳️ Requirements

• Bachelor's degree.

• Demonstrated experience in managing ERP implementation or transformation projects.

• At least 8-10 years of relevant professional experience in ERP, CRM, or business systems settings.

• Proven track record of leading teams and managing relationships with external technology vendors and partners.

• Strong knowledge of financial processes, CRM operations, and project management workflows.

• Experience with Microsoft Dynamics 365 Business Central or comparable ERP platforms.

• Exceptional skills in project planning, risk management, and stakeholder engagement.

• Proficiency in both English and Spanish (written and spoken).

• Willingness to travel occasionally to Group locations.

🏝️ Benefits

• Opportunity to work remotely.

• Flexible working hours.

• Involvement in international projects spanning multiple countries.

• Potential for professional growth and career advancement.