Equipment Technician

This is a fully remote position, open to applicants in Texas.

📋 Description

• Install, remove, and/or certify equipment: Set up panoramic X-ray and cone beam machinery along with associated computers.

• Calibrate the equipment to ensure top-notch image quality and peak performance.

• Test and remove existing equipment for either purchase for recertification or disposal.

• Enhance the knowledge of our Trusted Dental Technicians through co-travel certifications and oversee 3rd party assistants by assigning and tracking tasks.

• Conduct performance evaluations on acquired equipment to guarantee it meets quality and condition standards.

• Properly maintain tools and test equipment.

• Possess a “handyman acumen” – a mechanical understanding of construction methods is essential for facilitating the installation of capital equipment, electrical connections, low-voltage connections, and comfort in using power and hand tools.

• Provide services: Offer on-site or remote technical support for computers and dental imaging devices.

• Develop and maintain necessary technical documentation and procedures.

• Timely completion of required internal, regulatory documentation, and expense reports.

• Install, troubleshoot, and configure digital systems managed by 1-2 computer systems connected via Ethernet and wireless methods.

• Deliver training to small groups of doctors and dental staff on basic equipment, hardware operations, and software usage.

• Maintain consistent communication with customers and team members to ensure issue resolution and proper follow-up, fostering customer satisfaction.

• Comply with health and human services, environmental health and safety, and/or other relevant regulatory requirements.

• Utilize the escalation process to address customer service issues and perform effective root cause analysis to achieve successful problem solving.

• Collaborate as a team member to provide efficient and cost-effective service delivery to all assigned customers.

• Take on additional responsibilities as requested.

⛳️ Requirements

• Graduate of an electronics/technology program and MSCE or equivalent IT certification.

• Basic skills and comfort level with electrical and electromechanical systems.

• Fundamental IT understanding related to operating systems, networking, etc.

• Knowledge of residential and commercial building/construction methods is a plus.

• Proficient in using power hand tools and low-voltage systems, which will greatly assist in the installation of capital equipment in dental offices.

• Experience with installation or service from at least one leading market manufacturer of CBCT such as Sirona, Dexis, Instrumentarium, Planmeca, Carestream, Vatech, Axion, and Ray brand.

• Computer networking knowledge and experience is preferred.

• Proximity to a major airport is required.

• Ability to travel an average of 4 nights per week.

• Willingness to travel on occasional weekends and holidays.

• Capability to lift over 100 pounds.

• Valid driver’s license and ability to obtain a passport if international travel is necessary.

• Previous military experience is welcomed!

🏝️ Benefits

• Health and wellness benefits.

• Paid time off.

• Continuous learning and development.