Equipment Service Technician

This is a fully remote position, open to applicants in New York.

📋 Description

• Deliver repair services for equipment in practitioners' offices under the guidance of a Lead Technician or Project Coordinator.

• Provide fundamental installation services as required.

• Maintain and utilize necessary tools for installation and repair tasks.

• Execute on-site installation, repair, maintenance, and testing activities under supervision.

• Troubleshoot technical issues, diagnose faults, and identify solutions.

• Understand customer needs and offer recommendations to enhance the customer experience.

• Manage and oversee inventory levels in the service vehicle.

• Generate timely and comprehensive service reports.

• Participate in Henry Schein Dental Career Development and manufacturer technical training.

• Update team members and HUB dispatchers on assignment progress.

• Complete and finalize work orders daily and submit them for billing.

• Review work orders with customers or designated staff before leaving.

• Submit FDA forms, expense reports, and other necessary documentation.

• Adhere to Fleet Management Policy, including maintenance and accident management policies.

• Engage in special projects and perform other assigned duties.

⛳️ Requirements

• Generally, 2 or more years of field service experience demonstrating proficiency.

• Basic mechanical knowledge.

• Background in customer service.

• Fundamental troubleshooting abilities.

• Independent self-starter.

• Basic computer literacy.

• Strong interpersonal and communication skills.

• Professional demeanor.

• Attention to accuracy and detail.

• Working knowledge of hydraulics, mechanical, and electrical systems.

• Capability to maneuver large equipment.

• Ability to perform significant and/or repetitive bending, stopping, lifting, and climbing of ladders.

• Typically requires a High School diploma, vocational training and/or on-the-job training; an Associate's degree or Technical School Certification is preferred.

• Compliance with OSHA regulations.

• Ability to maintain and use personal protective equipment when necessary.

🏝️ Benefits

• Medical, Dental, and Vision Coverage.

• 401K Plan with Company Match.

• PTO [or sick leave if applicable].

• Paid Parental Leave.

• Income Protection.

• Work Life Assistance Program.

• Flexible Spending Accounts.

• Educational Benefits.

• Worldwide Scholarship Program.

• Volunteer Opportunities.