Epic Template Specialist – Electronic Health Record, EHR

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with multidisciplinary teams, including healthcare providers and support personnel, on provider templates, scheduling, and related clinical workflows.

• Develop, support, and configure workflows and software solutions.

• Guide stakeholders through process modifications and manage changes to enhance experiences for customers, providers, and employees.

• Design and develop Epic Cadence templates.

• Revamp inefficient workflows and establish standardized Standard Operating Procedures (SOPs).

• Evaluate workflows and create solutions that boost efficiency and patient access.

• Review and collaborate on system workflows to ensure an optimal end-user experience.

• Lead workgroups to pinpoint, suggest, and manage the scope of template work.

• Uphold technical environments in both production and non-production settings in accordance with quality standards.

• Develop communication plans, training, and educational materials for stakeholders and relevant audiences.

• Identify and integrate best-practice workflows across various users and departments.

• Initiate and execute ongoing process improvement initiatives.

• Facilitate discussions among stakeholders to prioritize enhancements and set implementation timelines.

• Diagnose underlying issues and prepare leadership summaries that include potential solutions and recommendations.

• Lead teams in addressing problematic areas, including managing timelines and stakeholder communications.

• Oversee highly integrated issues and coordinate with relevant teams.

• Create and maintain documentation on best-practice workflows for templates and client-facing engagement materials.

⛳️ Requirements

• Epic Cadence Certification or two years of experience in a scheduling role or as a practice manager within an Optimized BSMH department.

• Epic Cadence Certification is mandatory within the first 90 days of employment.

• Strong customer service skills.

• Comprehensive knowledge of Epic Cadence templates and associated applications.

• Proficiency in workflow analysis and design.

• Capability to understand integrations with other applications.

• Ability to lead workgroups and independently manage teams.

• Skill in assessing root issues and proposing solutions.

• Competence in creating workflow, decision, SBARD, and client-facing documentation.

• Post-secondary education and relevant experience may be considered in lieu of a degree.

🏝️ Benefits

• Competitive salary.

• Incentives.

• Referral bonuses.

• 403(b) plan with employer contributions (when eligible).

• Comprehensive medical, dental, vision, and prescription coverage.

• HSA/FSA options available.

• Life insurance.

• Access to mental health resources and discounts.

• Paid time off.

• Parental leave and Family Medical Leave Act (FMLA) leave.

• Short- and long-term disability benefits.

• Backup care for children and elderly family members.

• Tuition assistance.

• Support for professional development and continuing education.