Epic Systems Analyst – Radiant, Cupid

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Assist in the design, construction, testing, training, deployment, and ongoing maintenance of Epic applications.

• Acquire expertise in healthcare workflows, system integration, and project delivery methodologies.

• Collaborate with operational leaders and end users to convert business needs into Epic configurations, integrations, and reports.

• Operate under the direction of senior analysts, architects, and technical leads.

• Collect and refine stakeholder requirements while mapping current-state workflows.

• Design Epic builds that align with operational objectives and policies.

• Create and maintain specifications, decision logs, design documents, configuration documentation, workflow documentation, and support procedures.

• Conduct gap analyses for upgrades, regulatory shifts, and new initiatives.

• Support minor projects and enhancements for system implementations and upgrades.

• Engage in project teams and deliver assigned tasks utilizing established methodologies.

• Configure Epic records, master files, profiles, rules, security classes, and workflows.

• Develop and execute unit, integrated, and UAT test plans; address defects and document test evidence.

• Validate interfaces, printing, reporting, downstream workflows, and regression coverage.

• Coordinate release management, environment transitions, and downtime protocols.

• Provide go-live and post-live hypercare, including rounding, office hours, tip sheets, and at-the-elbow support.

• Manage service requests and incidents while meeting SLAs through triage, documentation, and root-cause analysis.

• Collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and various exchange workflows.

• Partner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting.

• Support regulatory compliance, audits, policy alignment, privacy/security measures, and audit trails.

• Contribute to ITIL-aligned incident, problem, change, and configuration management.

• Assist in the design and delivery of role-based training.

• Maintain and update the CareConnect curriculum.

• Integrate feedback from learners and stakeholders into curriculum enhancements.

• Support the build, maintenance, and readiness activities of the training environment.

• Communicate system releases and upgrade effects to training stakeholders.

• Manage end-user training requests and incidents, documenting resolutions and suggesting preventative measures.

⛳️ Requirements

• Bachelor's degree in computer science, Information Technology, Healthcare Administration, or a related discipline.

• Alternatively, 5+ years of experience in system/application analysis, support, or related IT roles.

• 1–3 years of experience in system/application analysis, support, or related IT roles, preferably in a healthcare setting.

• Experience with Epic applications and healthcare workflows.

• Strong skills in requirements gathering, workflow design, and testing.

• Familiarity with ITIL, change control, SDLC practices, system governance, and both waterfall/agile project methodologies.

• Ability to communicate effectively with clinical and operational stakeholders as well as managed service providers.

• Capable of producing clear and concise documentation.

• Ability to support small to medium initiatives and collaborate with cross-functional teams.

• For Application Training: Epic Training Environment Build certification/proficiency, or the capability to obtain it within the necessary timeframe.

• For Application Training: At least 1 year of experience in training environment build or application support.

• Epic Principal Trainer certification is preferred, or the ability to obtain it within the required timeframe.

• For Application Build: Current Epic certification or proficiency in one or more relevant modules is preferred.

• For Application Build: At least 1 year of Epic build/configuration experience is preferred, or a demonstrated ability to quickly learn and apply build standards.

• Exposure to HL7, FHIR, interface testing, reporting, and data concepts is preferred.

• ITIL Foundation certification is desired, but not mandatory.

• Knowledge of healthcare regulations and compliance standards.

• Familiarity with cloud computing platforms such as AWS or Azure.

• Experience with business intelligence and analytics tools.

🏝️ Benefits

• Full-time schedule with 40 scheduled hours per week.

• Eligibility for remote work from Ohio.

• Recognized as a Great Place to Work Certified™ organization.

• Supportive and professional healthcare environment.

• Opportunities for learning and growth.

• Training and development opportunities.

• Commitment to equal employment opportunity.