Epic Systems Analyst – Professional Billing and Claims

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Assist in the design, development, testing, training, deployment, and ongoing maintenance of Epic applications.

• Collect and refine stakeholder requirements, outline workflows, and create Epic configurations that align with operational objectives.

• Develop and maintain specifications, decision logs, design documents, configuration documentation, workflows, and support procedures.

• Perform gap analyses for upgrades, regulatory modifications, and new initiatives.

• Support small projects and enhancements related to implementations and upgrades.

• Configure Epic records, master files, profiles, rules, security classes, and workflows.

• Create and implement unit, integrated, and User Acceptance Testing (UAT) plans; address defects and document testing evidence.

• Validate interfaces, printing, reporting, downstream workflows, and regression coverage.

• Oversee release management, environment transitions, and downtime procedures.

• Provide go-live and post-live hypercare, rounding, office hours, tip sheets, and on-site support.

• Manage service requests and incidents, including triage, documentation, and root-cause analysis while adhering to Service Level Agreements (SLAs).

• Collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other data exchange workflows.

• Partner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting.

• Assist with regulatory compliance, audits, privacy/security controls, and ITIL-aligned processes.

• Aid in the design and delivery of role-based training and maintain the CareConnect curriculum.

• Manage training environments, communicate the impact of releases, and oversee training-related requests and incidents.

• Identify trends and suggest preventive and support process enhancements.

⛳️ Requirements

• Bachelor's degree in computer science, Information Technology, Healthcare Administration, or a related field.

• Alternatively, 5+ years of experience in system/application analysis, support, or related IT experience.

• 1–3 years of experience in system/application analysis, support, or related IT experience (preferably in a healthcare setting).

• Familiarity with Epic application(s) and healthcare workflows.

• Strong skills in requirements gathering, workflow design, and testing.

• Knowledge of ITIL, change control, Software Development Life Cycle (SDLC) practices, system governance, and both waterfall and agile project methodologies.

• Capable of communicating effectively with clinical and operational stakeholders as well as managed service providers, while producing clear documentation.

• Ability to support small to medium-sized initiatives and collaborate efficiently with cross-functional teams.

• For Application Training: Epic Training Environment Build certification/proficiency or capability to obtain it within the required timeframe, along with 1+ year of experience in training environment build or application support.

• Current Epic Certification or proficiency in relevant modules is preferred for the Application Build role.

• Preferred experience includes 1+ year of Epic build/configuration.

• Exposure to HL7, FHIR, interface testing, reporting, and data concepts is advantageous.

• Prior experience in patient access, billing, coding, finance, or clinical operations is preferred.

• ITIL Foundation certification is desirable but not mandatory.

• Certifications in one or more Epic applications.

• Experience within a large healthcare system or hospital environment.

• Familiarity with other healthcare applications and systems.

• Knowledge of healthcare regulations and compliance standards.

• Familiarity with cloud computing platforms such as AWS or Azure.

• Experience with business intelligence and analytics tools.

🏝️ Benefits

• Full-time employment.

• Day shift.

• 40 scheduled hours per week.