Epic System Analyst, Beaker

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Assist in the design, construction, testing, training, deployment, and ongoing support of Epic applications.

• Collect and refine stakeholder requirements, map workflows, and create Epic builds that align with operational objectives and policies.

• Develop and maintain specifications, decision logs, design documents, configuration documentation, workflows, and support procedures.

• Perform gap analyses for upgrades, regulatory updates, and new initiatives.

• Aid in small projects and enhancements related to implementations and upgrades.

• Configure Epic records, master files, profiles, rules, security classes, and workflows.

• Create and execute unit, integrated, and UAT test plans; address defects and document testing evidence.

• Validate interfaces, printing, reporting, downstream workflows, and regression coverage.

• Oversee release management, environment transitions, and downtime protocols.

• Provide go-live support, post-live hypercare, rounding, office hours, tip sheets, and at-the-elbow assistance.

• Manage service requests and incidents, ensuring SLAs are met through triage, documentation, and root-cause analysis.

• Collaborate with IT, operational, interface, analytics, and managed service teams on integrated workflows and data requirements.

• Support HL7, FHIR, PDF, CCD/CCDA, Clarity/Caboodle, registries, and operational reporting workflows.

• Assist with regulatory compliance, audits, privacy/security controls, and ITIL-aligned management processes.

• Design and deliver role-based training while maintaining the CareConnect curriculum.

• Handle training-related requests and incidents, document resolutions, identify trends, and recommend preventive improvements.

⛳️ Requirements

• Bachelor's Degree in Computer Science, Information Technology, Healthcare Administration, or a related field.

• 1–3 years of experience in system/application analysis, support, or related IT experience; experience in a healthcare setting is preferred.

• In the absence of a degree, 5+ years of experience in system/application analysis, support, or related IT experience is acceptable.

• Proficient in Epic applications and healthcare workflows.

• Strong skills in requirements gathering, workflow design, and testing.

• Knowledge of ITIL, change control, SDLC practices, system governance, and waterfall/agile methodologies.

• Ability to communicate effectively with clinical and operational stakeholders and managed service providers, producing clear documentation.

• Capable of supporting small to medium initiatives and collaborating with cross-functional teams.

• For Application Training: Epic Training Environment Build certification/proficiency or the ability to obtain it within the required timeframe, plus 1+ year of training environment build or application support experience.

• Epic Principal Trainer certification is preferred for Application Training.

• For Application Build: current Epic certification or proficiency in one or more relevant modules is preferred.

• 1+ year of Epic build/configuration experience is preferred.

• Familiarity with HL7, FHIR, interface testing, reporting, and data concepts is preferred.

• Previous experience in patient access, billing, coding, finance, or clinical operations is preferred for respective modules.

• ITIL Foundation certification is desired, but not mandatory.

• Experience in a large healthcare system or hospital setting.

• Experience with other healthcare applications and systems.

• Understanding of healthcare regulations and compliance standards.

• Familiarity with AWS or Azure.

• Experience with business intelligence and analytics tools.

🏝️ Benefits

• Work from home in Ohio.

• Great Place to Work Certified™ organization.

• Supportive and professional work environment.

• Unlimited opportunities for learning and growth.

• Access to tools and resources to fulfill the organization’s mission.