Epic System Analyst – Ambulatory

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Assist in the design, construction, testing, training, deployment, and ongoing support of Epic applications.

• Collect and refine stakeholder requirements, devise workflows, and design configurations for Epic.

• Develop and uphold specifications, decision logs, design documents, configuration documentation, workflows, and support procedures.

• Perform gap analyses for upgrades, regulatory updates, and new initiatives.

• Support minor projects and enhancements connected to implementations and upgrades.

• Engage in project teams and deliver assigned tasks utilizing established project methodologies.

• Configure Epic records, master files, profiles, rules, security classes, and workflows based on approved designs.

• Create and execute unit, integrated, and UAT test plans; address defects and document testing evidence.

• Validate interfaces, printing, reporting, downstream workflows, and regression coverage.

• Oversee release management, environment transitions, and downtime procedures.

• Provide support during go-live and post-live hypercare, including rounding, office hours, tip sheets, and on-site assistance.

• Manage service requests and incidents, meeting SLAs through triage, documentation, and root-cause analysis.

• Collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other exchange workflows.

• Partner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting.

• Assist in regulatory preparedness, audits, privacy/security controls, and ITIL-aligned processes.

• Design and deliver role-based training while maintaining the CareConnect curriculum for the Application Training role.

• Oversee end-user training requests and incidents, document solutions, identify trends, and suggest improvements.

⛳️ Requirements

• Bachelor's degree in Computer Science, Information Technology, Healthcare Administration, or a related field.

• 1–3 years of experience in system/application analysis, support, or related IT experience; experience in a healthcare environment is preferred.

• Alternatively, possess 5+ years of experience in system/application analysis, support, or related IT experience in lieu of a degree.

• Familiarity with Epic applications and healthcare workflows.

• Strong skills in requirements gathering, workflow design, and testing.

• Understanding of ITIL, change control, SDLC practices, system governance, and waterfall/agile methodologies.

• Ability to effectively communicate with clinical and operational stakeholders and managed service providers.

• Capable of producing clear and concise documentation.

• Capacity to support small to medium initiatives and work collaboratively with cross-functional teams.

• For Application Training: Epic Training Environment Build certification/proficiency or the ability to obtain it within the required timeframe.

• For Application Training: At least 1 year of training environment build or application support experience.

• For Application Build: Current Epic certification or proficiency in one or more relevant modules is preferred.

• For Application Build: 1+ years of Epic build/configuration experience is preferred.

• Exposure to HL7, FHIR, interface testing, reporting, and healthcare data concepts is preferred.

• Prior experience in patient access, billing, coding, finance, or clinical operations is preferred for relevant modules.

• ITIL Foundation certification is desired but not mandatory.

• Epic Principal Trainer certification(s) is preferred or the ability to obtain it within the required timeframe.

• Knowledge of healthcare regulations and compliance standards.

• Familiarity with cloud computing platforms such as AWS or Azure.

• Experience with business intelligence and analytics tools.

🏝️ Benefits

• Work-from-home option available for Ohio-based employees.

• Recognized as a Great Place to Work Certified™ organization.

• Supportive and professional work environment.

• Endless opportunities for learning and growth.

• Access to tools and resources to fulfill the organization's mission.