EPIC PB/PB Claims Application Analyst Supervisor – Install

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead, mentor, motivate, and cultivate the PB maintenance analyst team.

• Oversee projects, manage prioritization, provide feedback, and handle performance management, development, and training.

• Facilitate effective workflows, address complex issues, and nurture member relationships.

• Organize learning deliverables for annual forums and conferences.

• Methodically onboard new staff and monitor team, project, and individual performance objectives.

• Identify and implement enhancements to processes.

• Strategize Go-Live and coverage support for site installations and legacy expansions.

• Develop features and workflows while making design decisions.

• Address advanced integration JIRA and Help-Desk tickets.

• Act as the primary escalation point for members and resolve escalations.

• Track ticket metrics, SLAs, assignments, and resource planning.

• Conduct routine builds and configurations in Epic and related products.

• Lead working sessions with members to resolve advanced integration work orders and support issues.

• Offer workflow solutions, hands-on training, and facilitate member workgroups.

• Document build specifications, team processes, and intricate clinic workflows.

• Conduct QA for complex builds, Service Update modifications, and other work orders.

• Provide on-site support during Go-Lives and Mock clinics.

• Mentor, coach, and train junior analysts.

• Develop and disseminate workflow best practices.

• Assist Project Managers in identifying system capabilities.

• Build, design, test, and document new system functionalities.

• Implement process improvements within the application or team.

⛳️ Requirements

• A minimum of 3 years of experience in a similar or relevant Epic Application Analyst position.

• At least 1 year of supervisory experience is highly desirable.

• Required healthcare IT work experience.

• Intermediate proficiency in Microsoft Excel.

• Epic PB or PB Claims Resolute certification is mandatory.

• Experience in both PB Claims and PB is preferred.

• Willingness to travel up to 15%.

• The ideal candidate should have a minimum of 5 years of experience as an Epic Resolute PB/PB Claims Applications Analyst.

• Ideally, a minimum of 3 years of experience in Epic Resolute module build.

• Proficiency in reading, speaking, writing, and understanding English.

• Capability to work independently and effectively from a home office.

• Access to high-speed internet service.

• Ability to operate in a distraction-free workplace.

• Must be vaccinated against COVID-19 or possess an approved medical or religious exemption prior to hire.

• Required to be on camera for all virtual meetings.

🏝️ Benefits

• Competitive compensation package.

• Encourage a healthy work-life balance.

• Opportunities for professional growth.

• Comprehensive benefits package.

• Fully remote work from home.

• Virtual home-office setting.

• COVID-19 vaccination or an approved medical/religious exemption.

• Travel support for Go-Live installations or training.