Environment Management Team Member

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with business and technical teams to guarantee the availability, security, stability, and readiness for release/testing of DEV, SIT, and CAT environments.

• Facilitate cross-team coordination to ensure environment availability and readiness.

• Oversee changes to environments, including configuration, refreshes, access, and deployments, adhering to governance and compliance protocols.

• Generate and manage ServiceNow requests and incidents until resolution.

• Initiate and monitor vendor support cases with providers like Google and Oracle, ensuring prompt resolution.

• Coordinate patching, vulnerability remediation, and system upgrades in collaboration with security and infrastructure teams.

• Monitor schedules, testing, risks, and escalations.

• Take ownership of critical incident management for high-severity outages, encompassing triage, communications, restoration, and post-incident follow-ups.

• Maintain architecture diagrams, system/network specifications, and NCRB documentation.

• Ensure effective monitoring and alerting, including ESM coordination and Splunk dashboards/alerts.

• Evaluate operational trends and enhance reliability.

• Recognize and implement automation and AI-driven improvements.

• Propel recommendations for cloud and supplier cost optimization.

⛳️ Requirements

• A minimum of 3 years of relevant experience.

• Bachelor’s degree in a pertinent field from an accredited institution, or an equivalent four years of relevant work experience in lieu of a degree.

• Proficient in SQL, capable of executing complex queries, joins, and performance optimization across platforms like Oracle, Cloudera, DataStax, or similar.

• Practical experience with Linux/UNIX operations and shell scripting for troubleshooting, maintenance, and automation tasks.

• Familiarity with Kafka/Confluent and integration/data movement patterns, including topics, consumers, and validation.

• Experience in supporting multi-environment application operations across DEV/SIT/CAT/PROD in both on-premises and cloud environments.

• Competency with ServiceNow incidents and requests.

• Ability to manage vendor support escalations effectively.

• Experience in monitoring and log analysis using Splunk Enterprise.

• Knowledge of AppDynamics, Neustar, and cloud monitoring is advantageous.

• Understanding of Agile delivery methodologies and tools such as VersionOne and ALM platforms.

• Capability to produce and maintain architecture diagrams, network specifications, and NCRB artifacts.

• Excellent communication and facilitation skills; adept at leading incident bridges and coordinating stakeholders under pressure.

• Ineligibility to be a member of the USPS eAccess Corporate Developer Registration (CDR) for new code development due to segregation-of-duties requirements.

• Must obtain and sustain a Public Trust clearance.

• Attendance for onsite fingerprinting at a designated facility is required.

• U.S. residency is required, compliant with USPS security-clearance protocols.

• Availability for 40 hours per week is mandatory.

• Travel requirements are less than 10%.

🏝️ Benefits

• AI-driven career tool that identifies career steps and learning opportunities.

• Internal mobility team dedicated to supporting career aspirations.

• Comprehensive benefits and wellness packages.

• 401(k) plan with company matching contributions.

• Competitive salary.

• Paid time off.

• Flexible work weeks where feasible.

• Various types of leave, including vacation, sick, personal, holiday, paid parental, military, bereavement, and jury duty leave.

• New employees receive 15 days of paid leave per calendar year, prorated according to their hire date.

• Ten paid holidays each year, prorated based on hire date.

• Up to 160 hours of paid family leave within a rolling 12-month period for eligible employees.

• Medical plan options, some featuring Health Savings Accounts.

• Options for dental plans.

• Options for vision plans.

• Short- and long-term disability insurance.

• Life insurance coverage.

• Accidental death and dismemberment insurance.

• Personal accident insurance.

• Critical illness insurance.

• Business travel and accident insurance.

• Recognized culture of innovation.

• A military-friendly workplace.