Enterprise Solutions Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with Enterprise Account Executives to present Cresta's AI platform to prospective clients.

• Offer technical insights and solutions to both internal and external stakeholders by comprehending customer technical needs.

• Assess sales opportunities and translate customer requirements into Cresta's technical specifications.

• Identify prospects' situations and challenges alongside Enterprise Account Executives.

• Conduct discovery calls with potential customers and internal cross-functional teams.

• Create and present product demonstrations that highlight Cresta's value.

• Supply operational insights related to contact centers and customer experience.

• Promote adoption during proof-of-value exercises by educating managers and users.

• Convert prospect use cases into technical solutions and illustrate the path to return on investment (ROI).

• Facilitate ROI workshops and draft financial business case proposals.

• Oversee technical validation processes, including proof-of-concept exercises and pilots.

• Relay field feedback to the product management team.

• Serve as a link between sales, customers, and Cresta's technical teams.

⛳️ Requirements

• Minimum of 4 years of experience in customer-facing roles.

• 1 to 3 years in a technical pre-sales role supporting extensive enterprise sales cycles.

• In-depth hands-on knowledge of Conversational AI and CCaaS platforms.

• Experience in assisting customers to modernize their contact center operations.

• Familiarity with Salesforce.com.

• Knowledge of contact center infrastructure.

• Background in enterprise SaaS environments.

• Strong work ethic, enthusiasm, and careful engagement with both clients and internal teams.

• Attention to detail in presentation and product demo preparation.

• Natural aptitude for problem-solving and resourcefulness in utilizing internal teams and cross-functional collaboration.

• Quick learning ability and a passion for new technology.

• Capability to simplify complex concepts for customers.

• Demonstration of Cresta's core Operating Principles.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance with options suitable for you and your family.

• Flexible paid time off (PTO) to take the time you need, whenever you need it.

• Paid parental leave for all new parents welcoming a new child.

• Retirement savings plan to assist with future planning.

• Budget for remote work setup to help create a productive home office environment.

• Monthly wellness and communication stipend to maintain connection and balance.

• In-office meal program and commuter benefits for onsite employees.

• Equity opportunities.

• Eligibility for variable target compensation with the potential to exceed target earnings when goals are met.