Enterprise Service Management Solution Architect

This is a fully remote position, open to applicants in United States.

📋 Description

• Guide customers through each stage of their transformation journey

• Create scalable service management ecosystems that integrate people, processes, and technology

• Achieve measurable business outcomes for clients

• Design solutions that facilitate incident management, request management, and change enablement

• Assist account teams during customer engagements

• Lead technical discovery sessions

• Prepare Statements of Work (SOWs) and present strategic solution recommendations to executives

⛳️ Requirements

• Over 7 years of experience in designing Enterprise Service Management solutions

• Proven track record in implementing enterprise ITSM platforms

• Strong background in consulting and customer-facing roles

• Experience in leading business and technical discovery workshops

• Deep understanding of ITIL best practices

• Familiarity with workflow automation projects

• Experience in designing enterprise-level integrations

• Outstanding written, verbal, and presentation abilities

• Capacity to communicate effectively with both executive leadership and technical teams

🏝️ Benefits

• Unlimited Paid Time Off (PTO)

• Incentive compensation plans available for all employees

• Company-funded 401k contributions

• Employer-covered health insurance at no cost

• Annual BYOD (Bring Your Own Device) reimbursement up to $500

• Paid Parental Leave

• An open and candid culture featuring 1:1 coaching, performance reviews, and a continuous feedback loop

• A quirky, diverse, respectful, and high-performing team that you'll be excited to achieve greatness with!