Enterprise Production Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main operational contact for the Enterprise team and provide support to the Enterprise Account Executive.

• Take ownership of and oversee the enterprise production pipeline from initial submission to closing.

• Ensure visibility of the pipeline across files, milestones, deadlines, and outstanding actions.

• Keep track of time-sensitive priorities, disclosure requests, upcoming Clear to Close loans, locks, and TPO submissions.

• Anticipate and proactively address operational challenges and potential delays.

• Communicate risks associated with the pipeline, opportunities, next steps, and suggested solutions.

• Be the first point of contact for incoming client and partner communications via calls and emails.

• Work collaboratively with Account Executives, Sales, Processing, Underwriting, Closing, brokers, borrowers, and other operational partners.

• Assess which issues to resolve directly, which to route, and which to escalate to the Enterprise Account Executive.

• Monitor pipeline performance, turnaround times, service levels, and overall productivity.

• Identify bottlenecks and propose enhancements to processes and workflows.

• Provide mentorship and support to newer Production Managers and team members.

• Represent the Enterprise team in cross-functional projects and contribute to broader operational strategies.

⛳️ Requirements

• Demonstrated experience in mortgage sales production, operations, processing, or a similar mortgage lending role.

• Solid understanding of the mortgage loan lifecycle from lock to closing.

• Proven ability to manage a high-volume, deadline-oriented production pipeline.

• Strong knowledge of LOS platforms, disclosure tracking, and TPO submission procedures.

• Capable of working independently and making informed operational decisions without constant supervision.

• Good judgment in determining issues to resolve, route, or escalate.

• Established ability to foresee problems and proactively devise solutions.

• Experience in mentoring, coaching, or assisting colleagues and team members.

• Outstanding organizational skills and meticulous attention to detail.

• Ability to maintain composure, focus, and effectiveness in a fast-paced environment.

• Excellent written and verbal communication skills with a friendly, professional, and solution-oriented demeanor.

• Strong relationship management capabilities with borrowers, brokers, Account Executives, and internal partners.

• Strategic perspective to identify process gaps and recommend enhancements.

• Ability to balance independent tasks with close collaboration with the Enterprise Account Executive.

• Strong dedication to client service, accountability, and operational excellence.

• Preferred: prior experience supporting enterprise or high-volume mortgage production teams.

• Preferred: experience working with Account Executives, brokers, wholesale/TPO partners, complex mortgage pipelines, disclosure management, re-disclosure processes, TPO submissions, Loan Origination Systems, and mortgage workflow technology.

• Preferred: proven success in improving pipeline efficiency, turnaround times, or client satisfaction.

• Preferred: experience in mentoring or developing mortgage professionals.

• Preferred: experience in identifying production trends and implementing operational enhancements.

• Preferred: strong understanding of agency, investor, and company mortgage requirements.

🏝️ Benefits

• Reasonable accommodations are available upon request with relevant documentation.

• Hybrid or remote work opportunity.

• Daily collaboration through Microsoft Teams, email, phone, and virtual meetings.