Enterprise Implementation Consultant – Public Sector

This is a fully remote position, open to applicants in Alaska, +9 more states.

📋 Description

• Take the lead in ensuring our customers enhance the safety, efficiency, and sustainability of their operations through our IoT platform.

• Oversee the implementation of Samsara technology for large-scale US Public Sector clients, helping them realize swift returns on their investment.

• Develop launch strategies and a roadmap to boost product utilization.

• Monitor implementation progress, customer engagement, product adoption, and account health.

• Conduct training sessions, showcase Samsara’s technology, and collaborate with both executives and everyday users to resolve challenges across various use cases.

• Manage multiple customer engagements simultaneously and work collaboratively across teams to provide an outstanding experience for our clients.

• Gain an in-depth understanding of the capabilities of the Samsara platform and effectively communicate them to all customer types.

• Advocate for and exemplify Samsara’s cultural principles as we expand globally and establish new offices.

⛳️ Requirements

• A minimum of 4 years of experience in a senior Customer Success, account management, or strategic consulting position, with a preference for Enterprise SaaS experience.

• This role is demanding with significant internal visibility, necessitating strong priority management and a high level of emotional intelligence.

• Experience in supporting or collaborating with technical products.

• Exceptional consultative skills, particularly in end-to-end system implementations.

• A proven ability to build trust and communicate effectively with a diverse range of stakeholders, including executives, Product and Engineering leaders, and daily users of our software.

• Demonstrated diplomacy, tact, and composure under pressure while addressing customer concerns.

• A Bachelor’s degree from a four-year institution.

🏝️ Benefits

• Comprehensive health and parental leave plans.

• Flexible, employee-led remote work model.

• Professional development stipend.

• Performance-based bonus/variable pay.

• Equity opportunities for eligible roles.