Enterprise Customer Success Manager – German Speaker

📋 Description

• Reporting to the Customer Success DACH Team Lead, you are enthusiastic, motivated, and genuinely invested in the success of our customers.

• As a Customer Success Manager, your role will be pivotal in driving Synthesia's future growth by fostering relationships with clients and transforming them into satisfied users.

• You will assist in educating clients about a groundbreaking approach to video content creation and collaborate closely with sales to ensure a seamless onboarding experience for new users.

• You possess the ability to engage in business-level and technical discussions across various organizational tiers, including the C-suite.

• This position is ideal for someone looking to advance their career within a rapidly growing software company.

⛳️ Requirements

• Experience in customer-facing roles such as Customer Success Management, Client Service, Account Management, Technical Account Management, Implementation, or similar, preferably in B2B SaaS.

• Proficient in managing a Book of Business along with key performance indicators (KPIs).

• Proven success in managing risk, forecasting, and identifying growth opportunities.

• Ability to establish a trusted advisor relationship with clients, driving value from Synthesia's products and services.

• Experience in successfully onboarding new clients and developing key relationships during the critical initial months and beyond.

• Skilled in coordinating and leading regular client check-ins with clear outcomes regarding client health and opportunities, involving senior stakeholders.

• Basic video editing skills using the Synthesia platform.

• Focused on the retention and growth of our enterprise clients.

• Committed to ensuring that clients understand their ROI and value, while proactively identifying risks and opportunities.

🏝️ Benefits

• A competitive salary plus stock options in our rapidly expanding Series E start-up.

• Paid parental leave that provides primary caregivers with 16 weeks of full pay and secondary caregivers with 5 weeks of full pay.

• 25 days of annual leave along with public holidays in your country of residence.

• Regular social events.

• Private Medical Insurance (Medical History Disregarded basis), which includes mental health support, dental and vision care, cashback, and gym discounts (UK).

• A generous referral program.

• Pension contribution and salary sacrifice options.

• Work-from-home setup.

• A significant opportunity for career advancement as you contribute to shaping a market-defining product.