Enterprise Customer Success Manager – Exteriors

📋 Description

• Manage a portfolio of approximately 35 Enterprise customer accounts, each characterized by high engagement and complex requirements.

• Consistently engage with your accounts to gather insights on their current usage of our products, identifying the most valuable features and services for their businesses while guiding them on best practices.

• Establish and nurture senior-level relationships with your customer accounts, ensuring a premium and high-quality experience.

• Partner with customers to tackle complex challenges using innovative solutions, strategically enhancing product value over time.

• Discover new methods to continually enhance our customers' experiences, both concerning our products and our processes.

• Analyze user engagement metrics and pinpoint actionable insights, with key performance indicators reported regularly.

• Categorize ServiceTitan customers into suitable segments for up-selling and cross-selling opportunities.

• Act as a mentor and resource for new hires and members of the non-Enterprise Success Team.

⛳️ Requirements

• Over 4 years of combined experience in account and/or project management in a customer-facing role.

• Proven capability to juggle multiple projects simultaneously while maintaining strong attention to detail.

• Self-motivated individual who excels in an entrepreneurial, fast-paced environment, demonstrating the ability to lead, inspire, and collaborate effectively with others.

• Proven aptitude for and interest in project management and data analysis.

• Quick-thinking, intelligent, fast-learning, and solution-oriented.

• Must be an adaptable team player with excellent communication and organizational skills.

• Willingness to travel less than 15% nationwide.

🏝️ Benefits

• Flexible time off accompanied by numerous learning and development opportunities.

• Comprehensive onboarding program.

• Leadership training available for Titans at all levels.

• Exceptional work is recognized through Bonusly, peer-nominated awards, and more.

• Company-paid medical, dental, and vision insurance (with 100% employer-paid options and 90% coverage for dependents).

• Flexible spending accounts (FSA) and health savings accounts (HSA).

• 401(k) matching.

• Telehealth options, including memberships to One Medical.

• Parental leave and support.

• Up to $20,000 in fertility services (e.g., IUI and IVF).

• Reimbursement for surrogacy and adoption expenses.

• On-demand maternity support through Maven Maternity.

• Complimentary breast milk shipping via Maven Milk.

• Pet insurance options.

• Access to legal advisory services.

• Financial planning tools available.