Enterprise Customer Success Manager

This is a fully remote position, open to applicants in Netherlands.

📋 Description

• You will represent Insider One to our clients, acting as a vital link between their needs and our technology solutions.

• Assist our clients in identifying their requirements and determining which of our features and products align best with their goals and expectations.

• Ensure that our clients are maximizing the use of our technology to enable us to deliver our world-class service fully.

• Oversee and promote the adoption of our technology by customers.

• Collaborate with our data experts (engineers and developers) and product specialists as needed to ensure clients receive comprehensive tech support.

• Create and maintain key account plans that pinpoint opportunities to enhance the value we provide to our clients' organizations.

• Actively offer ongoing feedback to your team regarding market trends, unmet needs, and opportunities to amplify our impact on client partnerships.

• Build a trusted advisor relationship that guarantees our clients' overall satisfaction with our services and technology.

• Strategize to assist customers in achieving their objectives, prioritizing and resolving escalated customer issues while proposing new product ideas!

⛳️ Requirements

• Previous experience in customer-facing positions, such as customer success, account management, or strategic consulting. Demonstrate your ability to collaborate and establish strong relationships with customers, particularly at the executive level.

• Strong oral and written communication skills, with enthusiastic phone skills and excellent listening abilities.

• Our clients are spread across the globe! Be a self-driven and tech-savvy individual, consistently seeking innovative solutions and ideas to enhance our client relationships.

• Embrace one of our core values: care. It’s essential to genuinely care for our clients and ensure they feel comfortable with our products and support. Exceptional project and time management skills, along with a keen attention to detail, are advantageous!

• A passion for testing, measuring, and enhancing outreach and follow-up effectiveness.

• The ability and adaptability to thrive in a dynamic startup environment.

• Proficient communication skills in English and Dutch.

🏝️ Benefits

• Join a diverse team that is truly global—where every voice matters and over 50 nationalities collaborate together.

• Enhance your skills with internal training sessions covering AI fundamentals, coding, foreign languages, and a variety of personal development topics.

• Satisfy your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.

• Become a Shareowner through our eligibility-based “ESOP” and own a portion of what you help create.

• Contribute to building the team you want to be a part of and enjoy rewarding referral bonuses.

• Engage in community service through volunteering and purpose-driven social impact initiatives.

• From global retreats to team-building events, anticipate year-round activities that create lasting memories.