Enterprise Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the customer lifecycle from implementation to renewal, aiming for a gross retention rate exceeding 90% while ensuring customer satisfaction and advocacy.

• Provide exemplary, genuine customer service and showcase success through NPS scores, Health Scores, and usage analytics.

• Partner with Sales to pinpoint and qualify cross-sell opportunities.

• Perform regular account assessments with key leadership to illustrate success and identify growth opportunities.

• Discover customer advocacy opportunities that support new customer acquisition and enhance industry knowledge.

• Supply actionable customer insights to the Product team.

• Stay updated on EverTrue products and lead product training sessions.

• Represent EverTrue at events, promote attendance, and occasionally facilitate webinars.

• Dedicate yourself to internal team processes and encourage collaboration across the company.

• Utilize Salesforce, Notion, Planhat, and Slack to enhance operational efficiency.

⛳️ Requirements

• Minimum of five years of successful experience in customer success, sales, and/or account management in a similar business setting.

• Experience in fundraising solicitation is regarded as sales experience at EverTrue.

• Outstanding verbal and written communication skills.

• Familiarity or experience within the education/non-profit sector.

• Demonstrated ability to forge relationships at all levels of the organization and collaborate effectively with customers and colleagues.

• Capability to plan, create, and deliver compelling presentations to executive audiences.

• Aptitude to support sales initiatives, identify growth opportunities, and secure renewals.

• Tenacity and resilience to thrive in a growing start-up, along with the patience to assist customers in achieving success.

• Enthusiasm for a dynamic, fast-paced environment and a commitment to continuous learning and advancement.

• Self-sufficiency, ownership, the ability to navigate uncertainty, and problem-solving skills.

• A humble, team-oriented mindset and a readiness to collaborate across departments.

• A proactive approach to process improvement.

• Familiarity with Salesforce, Notion, Planhat, and Slack.

• Willingness to travel up to 25% of the time.

🏝️ Benefits

• Base salary range of $90K–$100K, with a target variable of $66K.

• Coverage of 80% of premiums for medical, dental, and vision insurance.

• 401k matching up to 3%.

• Remote-first work environment offering flexibility.

• Generous paid time off throughout the year.

• Investment in professional growth and development opportunities.

• Chances to connect with colleagues both in-person and virtually.

• Opportunity to make a positive impact on non-profits and educational institutions.