Enterprise Customer Success Manager

This is a fully remote position, open to applicants in Netherlands, +5 more countries.

📋 Description

• Manage a portfolio of Enterprise accounts from beginning to end

• Achieve commercial results through renewals, expansions, and upsells

• Proactively evaluate account health and prioritize initiatives

• Showcase delivered value and engage stakeholders during QBRs and executive reviews

• Discover expansion opportunities and facilitate pertinent discussions

• Work collaboratively across functions with technical success and support teams

⛳️ Requirements

• Fluent in English (professional-level proficiency is essential)

• Over 3 years of experience in a comparable role

• Extensive experience managing high-touch Enterprise Customer Success with complex accounts

• Strong commercial acumen

• Proficient in navigating intricate organizational structures

🏝️ Benefits

• A dynamic, exciting, and enjoyable scaleup environment — recognized with multiple international Employer Awards based on employee reviews, not just awards you can pay for. It truly doesn’t get any better!

• A flat and transparent organizational structure — free of bureaucratic red tape. Your ideas and initiatives will be acknowledged and valued!

• Genuine work-life balance — we regard our team members as individuals, not just numbers, recognizing that a balanced personal and professional life is essential for happiness and long-term fulfillment.

• A collaborative international atmosphere with colleagues across Europe and the USA

• An expanding Customer Success team with opportunities to shape processes, strategy, and customer experience

• A vibrant workplace culture rooted in the belief that we are stronger together

• Company trips, events, and much more!