Enterprise Customer Success Manager – AI-native

This is a fully remote position, open to applicants in Alabama, +30 more states.

📋 Description

• Take ownership of value creation while promoting adoption, retention, renewals, and expansions within a portfolio of hospitals and health systems for the Incredible Health Career Marketplace and Incredible Health Lyn.

• Act as a strategic advisor from post-onboarding through the renewal process, which includes optimizing hiring funnels, implementing new capabilities, refining processes, and aligning with system-level workforce objectives.

• Facilitate executive engagement by conducting regular executive business reviews, establishing clear success plans, and ensuring decisive follow-through.

• Utilize AI on a daily basis, including the development of AI agents and workflow automations that enhance reporting, insights, and client execution.

• Convert data into clear narratives and actionable plans that secure buy-in from clinical, human resources, and C-suite leaders.

• Navigate intricate stakeholder landscapes across various sites and service lines, including setting shared goals, removing obstacles, and delivering timely results.

• Collaborate across functions to provide a cohesive, high-quality client experience while gathering voice-of-customer insights to inform future roadmaps and service enhancements.

• Operate independently and creatively, communicating proactively while maintaining a fast pace without compromising quality.

⛳️ Requirements

• Minimum of three years of experience in client success, consulting, relationship sales, or account management within enterprise healthcare systems, demonstrating a solid track record of retention and expansion.

• Proven success in providing consultation to senior-level executives.

• Documented achievement in meeting revenue retention and growth targets.

• Hands-on, AI-oriented operator who enjoys experimenting, iterating, and developing simple agents and automations to enhance workflow and improve client outcomes.

• Proficient in change management, enablement, and guiding healthcare systems through AI adoption with care, clarity, and appropriate boundaries.

• Analytical, inquisitive, and structured, capable of transforming complex data into targeted insights and decisive actions.

• Highly proactive and self-motivated. You are organized, composed under pressure, and skilled at prioritizing tasks in dynamic environments.

• A background in healthcare technology and/or experience in nursing or recruiting is strongly preferred.

• Willingness to travel up to 25% of the year.

🏝️ Benefits

• We provide a competitive, market-aligned salary that reflects your skills and experience.

• Our extensive benefits package includes medical, dental, and vision coverage with shared premiums.

• Commission and/or equity may be available based on the role.

• Enjoy unlimited vacation, allowing you to take breaks when needed!

• We offer a generous family leave policy to help you bond with new additions to your family.

• We encourage applications from candidates with backgrounds that are often underrepresented in our industries.

• We place great importance on culture, community, and camaraderie within our team, striving to create a work environment that is enjoyable and celebratory.