Enterprise Customer Success

This is a fully remote position, open to applicants in France.

📋 Description

• Manage post-sale relationships with major enterprise clients in the banking, telecommunications, and large IT sectors.

• Promote the adoption and growth of 2501 agents within intricate infrastructure settings.

• Connect business and technical teams by translating objectives into tangible results.

• Minimize churn by ensuring customer success and proactively identifying potential risks.

• Collaborate with product and engineering teams to integrate customer feedback into the product roadmap.

• Participate in technical infrastructure discussions rather than solely relying on reactive support-desk tasks.

⛳️ Requirements

• Background in Enterprise Customer Success or as a Technical Account Manager within infrastructure, DevOps, or observability.

• Adequate technical knowledge to engage in discussions about infrastructure with SRE and platform teams.

• Proven history of expanding enterprise accounts.

• Bilingual in French and English.

• Residing in or near Paris, or eligible to work remotely within the EU.

• Must have the right to work in France.

• Visa sponsorship is not available.

• Experience in a startup or tech scaleup environment is preferred.

• High level of autonomy and accountability is essential.

• Language proficiency is a requirement.

• Please submit a project you have developed or a brief explanation of your interest in the position.

🏝️ Benefits

• Fully remote work from any location within the EU.

• Preference for candidates located in the Paris area or within easy reach.

• Core working hours aligned with CET for effective collaboration.

• Competitive salary.

• Significant equity options.

• Work within a global team atmosphere.

• Opportunities for professional development with experienced leaders.

• Necessary accommodations provided for individuals with disabilities during the application and interview process.