Enterprise Client Success Manager

This is a fully remote position, open to applicants in Poland.

📋 Description

• Achieve the company’s key performance indicators (KPIs) for managed accounts, focusing on annual retention and growth targets.

• Cultivate and maintain relationships with essential client stakeholders, including C-Suite executives and senior management, while comprehending the client's strategic initiatives and decision-making processes.

• Drive revenue growth through the creation of strategic business plans, consultative selling, and identifying upsell and cross-sell opportunities.

• Negotiate contract renewals, pricing adjustments, and collaborate with internal teams to meet revenue goals and objectives.

• Analyze data (including market, competitive, proprietary, and client-supplied information) to inform data-driven decision-making and provide a clear overview of client status.

• Conduct business reviews with clients to assess progress against both Payoneer and client KPIs, prioritizing action plans to achieve objectives.

• Recognize potential new products/services and provide feedback to product and R&D teams for inclusion in the development roadmap, focusing on long-term client service.

• Facilitate close collaboration among Enterprise Client Success, Sales, Legal, Finance, Marketing, Innovation, and Product Managers to create solutions and guidance (e.g., legal/regulatory).

• Act as a steward to resolve operational issues impacting the client by partnering with technical teams to ensure timely resolutions on their behalf.

⛳️ Requirements

• Over 5 years of experience in a client-facing role within rapidly growing technology companies, payment firms, fintech sectors, or financial institutions.

• Capability to collaborate with various teams, including sales/business development, finance, marketing, risk management, customer care, legal, product development, professional services, and compliance.

• Exceptional communicator driven to manage all facets of the client relationship and advocate for the client within Payoneer.

• Innovative problem solver with the ability to think creatively while effectively planning, prioritizing, and executing strategies to fulfill client needs and revenue goals.

• Strong business planning and commercial management abilities.

• Proactive relationship-building skills focused on delivering value.

• Analytical mindset with a data-driven approach.

• Proven track record of meeting commercial targets successfully.

• Willingness to travel to client locations.

🏝️ Benefits

• Health insurance

• Professional development

• Flexible working arrangements

• Paid time off

• Competitive salary