Enterprise Client Success Manager

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Act as the primary contact for incoming requests from designated clients.

• Internally advocate to oversee contractual commitments and client expectations.

• Enhance the value clients receive from ClassWallet solutions.

• Support clients in achieving their desired outcomes.

• Promote product adoption and ensure contract renewals.

• Discover opportunities for expansion and new business ventures.

• Foster client retention and satisfaction through effective relationship management.

• Utilize success metrics and data to inform action plans.

• Collaborate closely with clients and internal teams (Sales, Product, Marketing, Professional Services, and Support) to ensure alignment with clients’ goals and objectives.

• Set and adjust expectations both internally and externally as needed.

⛳️ Requirements

• Must be a resident of Arizona.

• Minimum of 2 years in an Enterprise Customer Success Manager role, ideally within a state or local government context.

• Proven track record of achieving and surpassing goals.

• Exceptional written and verbal communication skills.

• Strong capabilities in online and in-person presentations.

• Excellent business acumen, process management, and negotiation abilities.

• Proficient in building relationships with industry associations and key influencers.

• Competent in using CRM and sales automation tools to enhance efficiency.

• Willingness to travel (approximately 10-20%).

• Prior industry experience is preferred.

• PMP Certification is preferred and highly sought after.

🏝️ Benefits

• ClassWallet fosters a positive, family-oriented team atmosphere.

• We emphasize encouragement, positive reinforcement, and gratitude.

• We are committed to hard work and are driven to succeed while maintaining a healthy work-life balance.

• We provide a competitive salary and benefits package based on experience.

• ClassWallet.com proudly upholds its status as an Equal Opportunity Employer, considering applicants for all positions regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, or veteran status.