Enterprise Client Executive

This is a fully remote position, open to applicants in United States.

📋 Description

• Safeguard, revitalize, and grow Smartcat’s enterprise and strategic customer portfolio.

• Oversee gross renewals within a designated set of enterprise and strategic accounts.

• Manage the complete renewal lifecycle, encompassing risk identification, stakeholder alignment, commercial positioning, negotiation, and closure.

• Protect existing ARR and mitigate churn through proactive engagement and clear value communication.

• Foster expansion ARR via cross-selling and upselling initiatives across new teams, departments, regions, and workflows.

• Recognize whitespace and expansion opportunities within current customers.

• Supervise around 35 accounts with a quick, repeatable operating rhythm.

• Develop and sustain multi-threaded relationships with business owners, functional leaders, procurement, finance, and executive stakeholders.

• Guide renewal and expansion negotiations based on business impact, ROI, productivity, and efficiency improvements.

• Convert Smartcat’s AI-driven platform into distinct, outcome-focused customer value.

• Collaborate with Field Delivery Engineers for technical and solution requirements.

• Take ownership of customer momentum, alignment, and outcomes end-to-end without dedicated CSM support.

• Manage renewal and expansion forecasts, proactively identify risks, generate pipeline, and uphold CRM accuracy.

⛳️ Requirements

• 3–5+ years of experience in Account Management, Renewal Management, or Enterprise Account Management roles within high-growth SaaS environments.

• Demonstrated success in managing renewals and expansions within existing accounts.

• Experience in handling large account portfolios efficiently.

• Exceptional executive communication and negotiation abilities.

• Willingness to travel and meet customers in person.

• Experience in selling to enterprise buying environments.

• Commercial responsibility that extends beyond solely Customer Success tasks.

• Capability to manage renewal, expansion, executive relationships, forecasting, and negotiation processes.

🏝️ Benefits

• Remote-friendly work setup.

• A globally distributed and collaborative team.

• An AI-native organization offering opportunities to oversee AI Agents.

• An inclusive culture dedicated to respect, diversity, and appreciation of individual backgrounds.

• The chance to contribute to reshaping the multilingual content industry.

• An opportunity to be part of a rapidly scaling post-Series C company.