Enterprise Carrier Success Manager

📋 Description

• Account Planning: Leverage internal tools and data to create customer engagement strategies, pinpoint usage gaps, and implement actions to enhance adoption.

• Customer Training & Enablement: Gain a comprehensive understanding of DAT’s product offerings and services to effectively convey their value, deliver training, and address daily customer requirements.

• Cross-Functional Collaboration: Collaborate closely with internal stakeholders and enlist appropriate DAT resources to ensure customer success.

• Issue Resolution: Actively address client issues or concerns, serving as a customer advocate within the organization while resolving compliance and receivables matters for current enterprise clients.

• Proactively identify upsell and cross-sell opportunities within the account base, as well as detect at-risk accounts before they approach cancellation.

• Engagement Cadence: Maintain consistent communication with customers to comprehend their evolving needs and ensure alignment with DAT solutions.

⛳️ Requirements

• 1–3 years of experience in a Customer Success, Account Management, or another similar customer-facing position.

• Strong interpersonal and communication skills with a focus on a customer-first approach.

• Excellent problem-solving capabilities and the ability to juggle multiple tasks effectively.

• Willingness to travel up to 10%.

• Highly organized with the ability to manage several initiatives concurrently.

• Bachelor’s degree is preferred.

🏝️ Benefits

• Medical, Dental, Vision, Life, and AD&D insurance

• Parental Leave

• Up to 20 days of paid time off starting in year one

• An additional 10 holidays of paid time off per calendar year

• 401k matching (immediately vested)

• Employee Stock Purchase Plan

• Short- and Long-term disability sick leave

• Flexible Spending Accounts

• Health Savings Accounts

• Employee Assistance Program

• Additional programs - Employee Referral, Internal Recognition, and Wellness

• Free TriMet transit pass (Beaverton Office)

• Competitive salary and benefits package

• Work on impactful projects in a cutting-edge environment

• Collaborative and supportive team culture

• Opportunity to make a real difference in the trucking industry

• Employee Resource Groups