Enterprise Business Analyst – 4-Month Contract

This is a fully remote position, open to applicants in United States.

📋 Description

• Offer dedicated pre-production operational assistance for the Enterprise Loyalty implementation team as new features are developed and integrated.

• Oversee daily client testing activities.

• Examine incoming and outgoing files to identify whether issues stem from client configurations or internal systems.

• Document findings until resolution is achieved.

• Create and maintain internal support documentation along with client-facing implementation guides.

• Participate in implementation team standups and remain aligned with ongoing development efforts.

• Provide operational support to the Client Data & Platform Rules Product Owner and the wider Support organization.

• Collaborate with QA on testing, validation, and issue triage.

• Establish consistent processes for testing, validation, troubleshooting, and issue triage.

• Act as the operational point of contact during client testing and validation.

⛳️ Requirements

• Proven experience as an Enterprise Business Analyst.

• Capability to deliver pre-production operational support for enterprise loyalty implementations.

• Proficient in coordinating client testing activities.

• Skilled in analyzing inbound and outbound files.

• Ability to differentiate between client configuration issues and internal system issues.

• Competence in creating internal support documentation and client-facing implementation guides.

• Experience or capability to work collaboratively with QA on testing, validation, and issue triage.

• Skilled in establishing repeatable processes for testing, troubleshooting, and operations.

• Willingness to attend implementation team standups and stay updated on development work.

🏝️ Benefits

• Equal Opportunity Employer.

• Remote work arrangement.