Enterprise Architect

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Work closely with enterprise clients to architect and implement multi-cloud solutions that align with their strategic objectives.

• Build and sustain trusted relationships with key stakeholders to ensure a thorough understanding of their needs and goals.

• Act as the primary point of contact for customer success initiatives, guaranteeing the effective delivery of solutions across Salesforce clouds and associated technologies.

• Foster growth by identifying value-driven opportunities within the current customer portfolio.

• Lead the technical discovery phase to evaluate existing environments and propose solutions based on established best practices.

• Offer consultative advice on utilizing Salesforce products, including Data Cloud, Sales Cloud, Service Cloud, Marketing Cloud, and additional cloud technologies.

• Present high-impact presentations to clients, demonstrating the business value of the recommended solutions.

• Serve as a customer advocate within ListEngage, collaborating with internal teams such as Sales and Strategy to ensure customer requirements are fulfilled.

• Assist with pre/post-project activities, encompassing customer discovery, training, and managed services.

• Examine client data to pinpoint opportunities for further solution enhancements and provide suggestions for future growth.

• Remain informed about the latest trends in multi-cloud architectures, Salesforce updates, and digital transformation strategies.

⛳️ Requirements

• Over 8 years of experience in customer success, technical architecture, or a similar capacity within an enterprise SaaS setting.

• Bachelor's degree in Computer Science, Engineering, or a comparable field.

• Demonstrated experience in designing and delivering multi-cloud solutions, with a strong command of Salesforce clouds.

• Proven history of recognizing growth opportunities and driving revenue expansion within an existing customer base.

• Practical experience with cloud platforms, data integration, and CRM systems.

🏝️ Benefits

• Competitive salary along with performance-based incentives.

• Comprehensive benefits package including health, dental, and vision insurance.

• Opportunities for professional development and career advancement.

• A collaborative and inclusive workplace environment.